Providing Human Resources guidance and consultation resulting in increased retention rate of clients and their satisfaction.Ensuring compliance with applicable Human Resources regulations and procedures ensuring less retraining.Participates in recruiting, examining, selecting and placing employees resulting in 20% retention rate.Assisting managers and supervisors in establishing, maintaining and monitoring effective performance management programs to plan, monitor, develop, rate, and reward employee performance which resulted in effective on time completion of projects.

Generate a lead pipeline for Investing Partnerships, Publisher Development, and Strategic Partnerships for sales teamCollaborate with Real Estate Developers to ensure the successful sale of listings and increase production.Maintain clean record keeping of sales outreach and contacts created a system to log information for client's activity.Create outreach campaigns to generate leads via email and LinkedIn messagingCold call using a dynamic script to effectively book meetings

Appointment management for consults and routine appointment created a system to ensure 150 appointments per weekClosing out over 80+ return to clinic orders resulting in increase of respnse time by 24 hrs for Medical Support Supervisor to answer questions, while sending out notifications, etc.

Serve as the primary Health Benefits Advisor for patients and their familiesManaged over 100 patient physical therapy appointments per week utilizing NextgenEntered patient demographics and insurance information into Nextgen and Therapy Source with a 97% accuracy rateAccurately entered patient data to process registration, charges, and paymentsTrained new hires and created a standard daily operation SOP Verified insurance eligibility to determine benefits eligibility to facilitate accurate patient billingCreate maintain and terminate user accounts such as active directory, google apps shoretel, Rfms and other business-related systemsRegularly effectively communicated insurance benefits and limitations to patients to ensure understandingAdminister coding for proper billingAct as an advocate and liaison to promote positive patient care

- Reviewed and processed 80 referrals a day to get beneficiaries their specialty care in a timely manner.- Remained the highest producer throughout my employment with the company, creating spread sheets and tips to increase productivity.- Communicated effectively to resolved provider and customer inquiries while creating ways to improve quality and good relations.- Managed and processed patient information while practicing and adhering to HIPAA regulations.- Frequent use of medical terminology, International Classification of Disease9 (ICD-9) Coding and Current Procedural Terminology (CPT) Coding to complete the approval of a referral.- Verified insurance benefits to assure that it was up to date

- Managed and maintained secure accounts with various permissions and restrictions specific to each user. - Constructed, monitored and recorded data into a spreadsheet to keep accountability of over 200 pieces of government equipment.- Programmed and installed software to various computer systems- Issued and kept accountability of 125 government cell phones and insured they were functioning properly, resulting in no loss of equipment.- Strong attention to detail while answering phones and scheduling appointments