Katie Barrett Email and Phone Number
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A dynamic Operations leader with 13 years’ experience in the Technology Services industry. I believe that Customer Success and Revenue are team sports that involves collaboration across all teams and that Operations is the anchor of a business, the single source of truth that connects and aligns teams, by solving problems, providing insights and inspiring action. Proven track record in identifying and co-ordinating the delivery of transformative initiatives, to achieve business goals. I have an empowering management style with a focus on inspiring others and championing bold and original approaches to new areas of engagement.I am an achiever, with a high EQ who is extremely self aware. Proven ability to give concepts and ideas structure. Rapidly turning plans into actions, gaining buy-in from data and the wider business to deliver exceptional outcomes.Strengths:• A creative, intuitive, and confident generator of new ideas. I have a natural capacity to consider issues from multiple perspectives, whilst making connections from seemingly disparate information. I think ‘Outside the box’ and am spontaneously creative, able to bring new and fresh perspectives. I have a natural sense of innovation and bring an inventive approach, using instinct, data and integrative thinking to solve real problems. • Strategic Thinker; I see patterns where others see complexity. I am able to quickly weigh alternative paths and determine the one that will work best and most efficiently. • Able to rapidly absorb information and learn new skills with a drive to take on difficult challenges and be a catalyst for change. Specialities:Pre-Sales, Managed and Professional Services, Business & Revenue Operations across Product, Service Design, Marketing, Sales, Pre-Sales, Services and CX. Strategic and Analytical problem solving, Systems Thinking and Visualisation, Transformation, Agility and Scale. Personality and IQ Profiles:IQ: 122. Exceptional Ranking and 97th percentile for Analytical Thinking, Pattern Recognition and Visual Perception. Above average rating for Abstract Reasoning and Spatial OrientationGALLUP: Achiever | Analytical | Ideation | Learner | StrategicMYER BRIGGS: “The Logician” INTP-A. 3% of Population. MB Innovation Type: NP “Generates strategic and creative ideas to innovate differently”Working Genius Type: ID | ID: 'The Ideator - A creative, and confident generator of new ideas'.
Softwareone
View- Website:
- softwareone.com
- Employees:
- 11037
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Business Excellence Lead - East And West EmeaSoftwareoneUnited Kingdom -
Business Excellence Lead - East & West EmeaSoftwareone Jun 2024 - Present -
Service Operations, WemeaSoftwareone Apr 2022 - Jun 2024 -
Senior Manager, Business Operations EmeaRackspace Apr 2018 - Jul 2021Reporting to the EMEA COO and as Part of the PS and Customer Success Leadership teams, my teams and I were responsible for Marketing Operations and the entire quote to revenue operational process for Services in EMEA. We ensured that the units had the right tools and processes to accelerate growth, run the business and drive optimum performance, whilst delivering a superior customer experience. -
Business Manager, Emea Solutions & ServicesRackspace, The #1 Managed Cloud Company Jun 2017 - Mar 2018London, United KingdomBusiness Partner in support of the VP - EMEA Solutions and Services. I provided best practice expertise, built and governed operational processes and delivered insights to accelerate performance, supporting Professional Services, Solutions Architecture and the Bid teams -
Operations Manager; Professional Services UkRackspace, The Open Cloud Company Feb 2014 - May 2017I joined Professional Services from Service Delivery, to build out the operational processes needed to enable the team to report against their scorecard and solve the problems the BU were experiencing with delivering services, within a business whose legacy systems and processes were built for Monthly Recurring Revenue. -
Service Delivery ManagerRackspace, The Open Cloud Company Mar 2011 - Jan 2014 -
Client Services SpecialistPitney Bowes International Mail Services Feb 2009 - Nov 2010Areas of responsibility• Project Management: Operations Stock Control - System enhancements and processes.• Account Management – On boarding new business & internal processes. • Supporting the Sales Team & the Sales Director co-ordinating the Proposals and Tenders for new and existing business.• Recognising and implementing the required training needs of the Client Services Team – Internal systems and processes, knowledge gaps & Salesforce.com. • Resolving escalated queries and complaints – customer meetings, liaising with internal departments, such as; Operations, Finance, Commercial, Sales and third parties.Key Achievements• Successful restructure and full training of the entire Client Services department.• Design and implementation of the new client “On boarding” process, incorporating salesforce.com. I also supported the sales team in their training and ensured that all the processes were adhered to.• Implementation of internal stock system to both internal staff and customers, including identifying and recommending system enhancements and working with the software developers to improve the system and functions. I also designed and documented all of the accompanied processes, including the rate structure, and executed the training of the Operations, Sales and Client Services Teams and Customers in all new functions.• Successful tenders and implementation of new business, liaising successfully with the Sales, Finance, HR, Legal, Commercial, Operations and Client Services teams assuring compliance with company policies in all aspects. Managed the Creation of SLA’s and rate structures.• Written, developed and drove forward many internal process changes and reports, increasing operational efficiency. Including working with the USA based I.T Project manager and the I.T Software administrators to administer system enhancements, which improved tracking and progress reports through salesforce.com globally, across the entire business.
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Senior Account ExecutiveDhl Global Mail Uk Limited Jun 2007 - Nov 2008Areas of responsibility• Key Account Management • Onboarding new customers – liaising with operations, finance, commercial and the sales teams, data bureaus, customers, printers etc.• Supervising and managing the training of the Customer Services Team.• Investigating and resolving escalated queries and complaints. • Management Reporting – Team training needs, SFDC Cases & Opportunities Statuses.• Monitor internal reports to measure trends, evaluate up / down traders and react accordingly.Key Achievements• Implementation of CRM system, accompanied processes and performance measurement.• Successful restructure and training of the client services department, increasing operational efficiency and resulting in a reduced work load and level of complaints.• Implemented and worked to measure KPI’s, improving service and delivery. • Incorporated Salesforce.com with the customer services team, creating processes and giving training on raising cases and creating new leads – reported internally and tracked progress through reports to the operations and management teams.• Creating presentations and presenting to the sales teams all new processes, assuring compliance. -
Customer Services ExecutiveMercury International Ltd Jun 2004 - Jun 2007Areas of responsibility• Account Management – Job set up, preparing job bags for billing, delivery & invoice queries.• Resolving discrepancies – liaising with operations, printers, customers & transport.• Subscription Queries – Business to Consumer titles: resolving delivery queries through direct communication with the subscribers, data bureaus and publishers. Note: Mercury International was acquired by DHL in 2007, at which time I was promoted and moved sites.
Katie Barrett Skills
Frequently Asked Questions about Katie Barrett
What company does Katie Barrett work for?
Katie Barrett works for Softwareone
What is Katie Barrett's role at the current company?
Katie Barrett's current role is Business Excellence Lead - East and West EMEA.
What is Katie Barrett's email address?
Katie Barrett's email address is ka****@****ace.com
What skills is Katie Barrett known for?
Katie Barrett has skills like Projects, Managed Hosting, Process Excellence, Service Delivery, Customer Satisfaction, Operations Management, Customer Support, Customer Service, Sla, Managed Services, Customer Experience, Salesforce.com.
Who are Katie Barrett's colleagues?
Katie Barrett's colleagues are Ney Aires, Lorena Guerrero, Gayur Thirai, Juliana Aguilar Muñoz 🇨🇷, Jonathan Flores, Shruti Arora, Srividhya Ramanujula.
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