M365 Administrator

• Replaced Skype 2013 hosted in a datacenter with Skype 2019 hosted in AWS, reducing server costs by approximately $10k a month while introducing cloud-based resilience.• Migrated 70k users into Microsoft Teams, eliminating the need for Skype 2019, saving the company $19k a month in AWS fees.• Lead Microsoft M365 F1/F3 license to over 120k users, enabling SharePoint Online, Teams and Office web applications, enhancing collaboration between users.• Upgraded 1.5 TB SharePoint 2010 hosted in a datacenter with SharePoint 2019, hosted in AWS.

Contracted to Austin Water UtilitySharePoint Developer/Administrator/ArchitectAustin Water Utility had an existing SharePoint 2010 environment that was not installed or maintained by a fulltime SharePoint admin which has generated a number of administrative challenges. My initial responsibilities were to stabilize the 2010 environment while evaluating a process to stand up a SharePoint 2016 environment with the eventual goal of moving to SharePoint Online. Additional responsibilities included evaluating and repairing current solutions using lists, InfoPath forms and workflows. Many were built by power users and experiencing performance issues that generated low confidence in the users. I was able to provide immediate relief on many of these solutions while starting proper development plans for the more complex solutions.As the project has progressed, it was decided that SharePoint Online would be our primary environment with a hybrid solution in conjunction with an on-prem SharePoint 2016 farm. This allowed us to take advantage of the positive features of each environment, Austin Water also became the pioneering department for the City of Austin in regards to using Nintex for Office 365.EnvironmentWindows 10, Windows Server 2016, SharePoint 2010, SharePoint 2016, SharePoint Online, Office 365, InfoPath 2013, SharePoint Designer 2010/2013, OOTB SharePoint workflows, ShareGate, Nintex.

Contracted to Austin Bergstrom International AirportSharePoint Developer/Administrator/ArchitectABIA has an existing SharePoint 2010 environment. Initial responsibilities were to develop new solutions to replace manual processes that used email, spreadsheets and even paper documents. I am also responsible for planning a SharePoint 2016 deployment of Development, Q/A and Production environments, allowing ABIA to leverage the latest capabilities of SharePoint such as massive record management, unified search capabilities, strong security and industry standard branding tools. I am also responsible for establishing protocols for security management, documentation, training and general architecture design. I am also deploying Nintex Workflows and Forms Enterprise as a forms and automation solution.EnvironmentWindows 7, Windows 10, Windows Server 2008/2012, SharePoint 2010, SharePoint 2016, InfoPath 2010, SharePoint Designer 2010/2013, Nintex Workflows and Forms, ShareGate.

SharePoint Developer/Administrator/ArchitectXO Group uses SharePoint 2010 in a smaller capacity primarily as an HR employee management, Performance review tool, Legal Contract management, PowerPivot scheduling service and SOX compliance access tool. Most of these tools heavily used Nintex Workflows and Microsoft InfoPath forms. A wide range of workflows from simple (less than fifty steps) to complex (more than fifty steps) were deployed to manage data, create and/or move content, update security permissions and provide notifications. My responsibilities include maintaining the health of the SharePoint environments, manage content and permissions along with creating and developing new solutions to meet corporate needs. My goals where to grow the SharePoint environment to incorporate more of the company so they would have a centralized collaboration platform. We have started the process of standing up a SharePoint 2013 environment and migrating processes to a newer and more robust solution.• Administer SharePoint 2010 environment including updating, site architecture, permissions and corporate compliance.• Develop custom forms using InfoPath and Nintex Form tools.• Develop custom workflows using Nintex Workflows.• Architecture development to better manage and scale up environment to bring on more departments and address their specific needs.EnvironmentWindows 7, Windows Server 2008 R2, SharePoint 2010/2013, Nintex Workflows, Nintex Forms, Microsoft InfoPath, SharePoint Designer 2010, Gmail corporate mail.

Contracted to XO GroupSharePoint Developer/Administrator/ArchitectXO Group needed a strong SharePoint Administator to step in and bring to order a SharePoint 2010 environment which had grown out of date and under utilized. I worked quickly to investigate the environment and put together several plans to update and streamline many aspects including updates to PowerPivot and modifying workflow process to reduce the dependency on human interaction while using industry standard tools to manage user accounts.• Administor SharePoint 2010 environment including making plans for long term, scalable changes to the architecture.• SharePoint farm consisted of two front end and five application servers• Develop custom forms using out of the box solutions and Nintex Forms tools.• Develop custom workflows using out of the box solutions and Nintex Workflow tools.• Modify existing Nintex workflows to meet new business needs and improve performance.• Modify existing Microsoft InfoPath forms.EnvironmentWindows Server 2008 R2, Microsoft SQL Server 2012, SharePoint 2010 Enterprise, Nintex Workflow, Nintex Forms, Microsoft InfoPath, Google Mail, Office 2010, Windows 7.

Contracted to Wayne Fueling SystemsWayne recently separated from their parent company and had invested in a SharePoint 2013 farm involving two front end servers, two application servers and two SQL database servers. They had a basic presence but required someone with the abilities to administer the environment and develop low and high end solutions to meet specific needs. They also purchased license to Nintex Forms and Workflows to enable quicker development of solutions.• Administer SharePoint 2013 environment including backup process, updating process, site architecture, permission management and corporate compliance.• Develop custom forms using out of the box solutions and Nintex Forms tools.• Develop custom workflows using out of the box solutions and Nintex Workflow tools.• Heavy customization of SharePoint blog tools including javascript driven modifications.• Administer and use governance package Metalogix Control Point to manage permissions, site architecture and compliance.EnvironmentSharePoint 2013, SharePoint Designer 2013, Windows Server 2012, SQL Server 2012, Nintex Forms and Workflows, Metalogix Control Point, HTML, Javascript

I am responsible for developing online tools and processes to enhance business productivity. My initial responsibilities are to map current processes and resource availability to evaluate long term solutions. Within the first month, I have been able to shore up current processes and establishing myself as a problem solver. Next tasks will be to convert an Outlook Task process to a SharePoint solution. Future projects include upgrading SharePoint infrastructure, both hardware and software, migrating existing SharePoint 2003 site to a modern solution and massive tool development.EnvironmentSharePoint 2013, Visual Studio 2012/2013, Excel, Windows Server 2008, SQL Server 2008, Balsamiq, SharePoint Designer 2013, OneNote 2010/2013, HTML5, JavaScript (JQuery, Knockout), CSS3

My roll was primarily to replace Excel spreadsheets with functioning, easy to use and automated tools. I used standard SharePoint components and industry standard components such as ASPX, Silverlight 5, XSLT, SharePoint Designer 2010 and Visual Studio 2010 to build custom web solutions. I also had a hand in administration of a SharePoint 2010 Enterprise site; performing updates and maintenance on solution deployments. Responsibilities • Build custom web tools to replace Excel spreadsheets. • Realize new to the business technologies such as Silverlight to do automation and animation. • Administer portions of a SharePoint 2010 Enterprise solution. Environment SharePoint 2010 Enterprise, SharePoint Designer 2010, Visual Studio 2010, Silverlight 5, ASPX, XAML, CAML, C#, Linq

As the SharePoint coordinator, I gather requirements from business elements, development plans and strategies to meet goals, engage resources including myself and outside vendors to develop SharePoint solutions. My duties included administration of the SharePoint site as well, including some Windows Server 2008 R2 administration. Duties also included support for the office of approximately 40 people and their general IT needs such as computer use and training, printing, portable support and application support.Responsibilities• Engaging business elements to understand their day to day activities.• Build strategies in order to solve manual processes.• Develop workflows, branding, file structure and site administration in SharePoint using SP Designer and Visual Studio.• Build and maintain a development environment running Sever 2008, SQL 2008 and SharePoint 2010 with virtualization.EnvironmentSharePoint 2010, SQL Server 2008 R2, Windows Server 2008 R2, SharePoint Designer 2010, MS Office 2010, Visual Studio 2010, Hyper V, SalesForce

Responsible for requirements gathering and process improvement to remove manual work. Understanding business needs to develop reporting with as much automation, standardization and centralization as possible while reducing required attention from workers.Responsibilities• Regular communications with business elements with reporting needs in order to reduce the time required of them to manually collect data and build the final product.• Created automation tools using MS Access, MS Excel, Visual Basic to collect and process data.• Often used SharePoint to host final results as to be available to a host of users.EnvironmentWindows 7, Visual Studio 2010, Visual Basic, SharePoint 2007, Excel 2010, IE8, Citrix, Remedy, Business Objects

Primary focus involves interfacing with clients and gathering requirements for their needs then relaying those requirements to a project manager and developer. Often, I would be able to perform some development work as well.

Reporting project focus was to remove need for human intervention while reducing errors and inconsistences in the process of generating standardized, weekly required reports. We were able to reduce report production time from 15 person hours a week to a few minutes a week. I built into the process automation, scalability and standardizations.Responsibilities:• Initiated a three phase process to collect requirements and develop an internally used tool for the AMD Lean team to centralize and standardize data used for executive reporting.• First phase involved building an Access front end to assist users with collecting and managing data of their respective projects. The goal was to centralize the data so everyone can access/view the same data in the same tool. This data was stored in several lists on SharePoint which was acting as a staging relational database. The same Access tool used complex custom VB code to automatically generate three standard reports. Two reports were standard data reports while the third required many dynamic elements to be drawn depending on the data. The user interface was designed to allow users to quickly enter/maintain data and pull specific reports depending on several filter selections. I used Visual Studio to build custom web for the SharePoint to better maintain stored data.• Second phase involved replacing the SharePoint lists with a SQL database that would allow for higher performance and scalability. I was responsible for developing and implementing the SQL database. The Access front end was modified to interface with the SQL database. Visual Studio 2010 • Third phase involves replacing the Access front end with web based tool. Code (probably C# or Java) would then be used to process data and send to SQL Data Reporting Services for the custom reports.•Built and maintained SharePoint presence that was used to house documents, KPI’s, meeting workspaces and an ad-hoc relational database.

• Devise and develop automated verification tools using Microsoft Access to consume Excel files, decreasing the time necessary to process requests by 80% and removing chance for human error.• Create and maintain audit processes to ensure quality data in database. Most audits were SQL driven along with custom tools built in Excel, Access and SharePoint.• Plan and create SharePoint as a customized point of entry for all data management and interface to the department.• Process requests to upload data in a custom Oracle database via internally Dell tool or through direct database interface using PL/SQL.• Responsible for training all new employees in tools and processes. At the time of departure, I had trained seven people in four months.

• Created custom reports based on user specific data request using standard tools such as MS SQL Server 2005 and Dell internal databases. For example, report that tied sales opportunities to revenue to show successful business practices.• Generated daily, weekly and monthly reports used to drive business direction and management decisions.• Project lead to revamp the escalation procedure for the entire Dell North America organization. Used internal ticket system and SQL database report generation.• Developed several tools later scaled up to a global audience, such as automation to publish a daily Excel-based report to SharePoint saving time to create the file while centralizing data.

Engaged and managed client calls via "Incident" ticketing system. Monitored incidents and contacted necessary resources to ensure resolutions for customer issues.Used Microsoft Excel and Power Point, developed tracking reports by pulling data from various sources including email, call queue data centers and raw statistical database files.Fulfilled management responsibilities including decision making for client accounts on an after-hours team (3rd shift).

Point of contact for faculty and student inquiries. Provided timely responses with project estimates and tracked issues to completion.Network Architect and project manager for department-wide update of the UT Computer Science interbuilding network infrastructure. Gathered requirements, provided time and cost estimates and supervised implementation to upgrade all backbone paths. Maintained firmware.Installed and maintained an AMX-based multimedia and room control system.Installed Crestron system to reduce control system complexity, increased scalability and functionality.Installed various high-end servers, everything from a 128 node cluster using job queuing software to Netapp rack servers used as a file server and validation.Built, installed, maintained and supported client machines, including laptops. Primarily supported Microsoft Windows, Macintosh and Linux.Provided training and mentoring, holding lead responsibilities for up to 5 people.

Served as lead for early calls on the Latitude C-Port and C-Dock, including screening the calls, distributing workload to team members, following up to ensure service was delivered, tracking statistics for later study, and assisting new hires during their transition.Provided troubleshooting of technical issues for incoming calls on portables for the Premier Access program and Major Accounts (Fortune 300 companies). Processed requests for hardware and followed up to ensure service was complete.Routinely handled escalations.Developed Microsoft Access tools to assist phone technicians to track callers.