Barrett Schultz Email & Phone Number

Naperville, Illinois, Us

Chicago, Illinois, Us

Championed the enhancement of McDonald's CMDB, serving as the driving force behind its quality, accuracy, and usability. Strategically led the transformation of the existing CMDB model to align with the latest CSDM framework. This initiative revolutionized data sourcing capabilities, facilitating a global operational and service approach across McDonald's.• Orchestrated the seamless implementation of multiple crucial projects, introducing advanced features to the CMDB and improving its operational efficiency and performance.• Devised and implemented a comprehensive strategy to integrate CSDM relationship mapping within the CMDB, resulting in increased risk awareness and more efficient routing of IT Service Management (ITSM) requests.• Established governance policies to minimize technical debt and outline a clear roadmap for future architecture development, ensuring sustained operational efficiency and scalability.• Effectively managed and aligned competing vendors as an Agile Product Owner to achieve aggressive project objectives.• Implemented strategic initiatives to reduce technical debt by transitioning to standardized, out-of-the-box capabilities and employing sound design methodologies to optimize system performance and reliability.

Atlanta, Ga, Us

Responsible for owning the IT Service Management (ITSM) Process for Configuration Management of the Configuration Management Database (CMDB) within ServiceNow. Established a robust foundation for all other processes, including Change Management, Incident Management, Business Continuity Management (BCM), Procurement, and others, ensuring seamless integration and utilization of CMDB data across the organization.• Fostered a culture of leadership within cross-functional teams by recruiting and mentoring trustworthy individuals with a proactive approach, fostering accountability, initiative, and positive attitudes to strengthen team cohesion.• Served as the process owner for ensuring the accuracy and reliability of the CMDB within the ServiceNow toolset, supporting various critical processes including Procurement, Change, Incident, and Request Management.• Conducted regular stakeholder meetings to ensure alignment of CMDB objectives with stakeholder needs, maintaining the trustworthiness and usability of the data.• Conducted thorough testing of ServiceNow releases and plug-in upgrades to ensure smooth deployments and minimize operational disruptions.

Atlanta, Ga, Us

Proficiently managed IT assets globally, overseeing the transition from multiple IT Operations Management (ITOM) and IT Service Management (ITSM) solutions to a unified ServiceNow toolset. Led the consolidation effort for over 20,000 computers, 7,000 servers, and a diverse range of network hardware devices and software licenses, ensuring streamlined operations and enhanced efficiency across the organization.• Owned the global IT hardware and software asset management process, overseeing hardware refresh cycles and ensuring compliance with software licensing agreements.• Developed an eRecycling policy for responsible disposal of end-of-life IT equipment and collaborated with HR to extend this as a benefit to employees, demonstrating commitment to environmental sustainability and corporate social responsibility.

Atlanta, Ga, Us

Led the development and implementation of the IT Infrastructure strategy roadmap encompassing disaster recovery, security, compliance, and operations for a prominent global consumer goods manufacturing company. Aligned technology initiatives with overarching business objectives, ensuring seamless integration and optimal performance to meet organizational expectations and regulatory compliance.• Manage a $5 million annual IT budget effectively to optimize resource allocation and maximize ROI.• Lead the migration project of servers from on-premise infrastructure to Cloud Computing environments such as Azure and AWS, ensuring seamless transition and enhanced scalability.• Oversee Manage Service Providers (MSPs) to ensure adherence to service expectations and budgetary constraints, facilitating successful project execution.• Foster a culture of leadership and empowerment within cross-functional teams, encouraging initiative, accountability, and positive attitudes to drive productivity and collaboration.• Develop insightful business intelligence reports using Power BI to inform strategic decision-making, roadmap development, and future growth initiatives.• Spearhead the remediation of vulnerabilities identified through penetration testing across multiple Business Units, bolstering organizational security and mitigating potential risks.• Lead the consolidation of Distribution Centers in California and Texas into a larger facility, optimizing IT infrastructure budget and requirements to reduce financial overhead.• Serve as a key IT stakeholder in the migration of ERP systems from JBA to SAP, ensuring seamless integration and alignment with business objectives.• Achieve cost savings by negotiating and optimizing AT&T services, resulting in over $200,000 in annual savings for the organization.

Atlanta, Ga, Us

Accountable for spearheading the IT infrastructure strategy, disaster recovery planning, security hardening, SOX compliance, and overall IT operations within a leading global consumer goods manufacturing company. Successfully aligned business objectives with tailored IT solutions to meet organizational expectations and regulatory mandates, ensuring seamless integration and optimal performance across all facets of operations.• Effectively managed a consistent annual IT budget of five million dollars, optimizing resource allocation and maximizing ROI.• Orchestrated and supervised the seamless migration of multiple locations from on-premises Exchange servers to O365 in a "Big Bang" approach, ensuring minimal disruption and enhanced productivity.• Successfully led domain migrations while implementing Active Directory hardening measures, enhancing security posture and infrastructure resilience.• Spearheaded the remediation of vulnerabilities identified through penetration testing across multiple Business Units, bolstering organizational security and mitigating risks.• Pioneered the development of a comprehensive Business Continuity Plan, ensuring replication of services between Data Centers for disaster recovery and system/application/data redundancy, safeguarding business operations against potential disruptions.• Ensured compliance with regulatory standards such as SOX, PCI, and Customs requirements, aligning organizational practices with industry regulations and objectives.

Focused on aligning technical requirements with the current and future goals of the organization to ensure optimal utilization of corporate expenditures within budgeted allowances. Dedicated to establishing a scalable foundation that accommodates potential growth while maintaining cost-effectiveness and strategic resource allocation.• Successfully orchestrated the relocation of the corporate data center from an outdated blueprint to a modern state-of-the-art facility, meeting Disaster Recovery expectations and ensuring operational continuity for the organization.• Played a pivotal role as a key member of the Project Management team in the implementation of Enterprise Resource Planning (ERP) systems, revolutionizing business processes and enhancing organizational efficiency.• Outsourced the network infrastructure, eliminating SmartNet contracts and staffing responsibilities, resulting in annual savings of over $20,000 for the organization.• Developed innovative processes to enhance network and telecommunication systems, optimizing operational efficiency and performance.• Independently determined low-voltage requirements for a new office build-out, procured and installed hardware, saving the organization $10,000 compared to the lowest vendor quote.• Authored corporate policies and procedures to ensure compliance with Federal regulations mandated by HIPAA and the HiTech Act, mitigating risks and ensuring adherence to regulatory requirements.• Provided comprehensive hands-on administration across all facets of technology, demonstrating versatility and proficiency in managing various IT functions.

Responsible for managing, optimizing, and troubleshooting network infrastructure. Recommending new technologies to enhance security and performance while ensuring compliance with industry standards. Driving organizational success through innovative solutions.• Continuously innovate and develop new techniques to enhance network and telecommunication procedures, fostering a more efficient and effective organizational operation.• Utilize Business Intelligence software for benchmarking progress and making informed decisions, driving strategic initiatives and optimizing performance.• Provide technological direction to ensure alignment of the IT Department with organizational demands, evaluating and recommending new hardware and software solutions to meet evolving business needs.• Author corporate policies and procedures to ensure compliance with Federal regulations mandated by HIPAA and the HiTech Act, mitigating risks and ensuring adherence to regulatory requirements.• Offer comprehensive hands-on administration across all facets of technology, demonstrating versatility and proficiency in managing various IT functions to support organizational objectives.

Collaborated as a key team member in implementing a cutting-edge VPN solution, enhancing speed, security, and reliability for banking institutions. Led testing, installation, and troubleshooting phases, utilizing Sprint iPass dialer in conjunction with Nortel’s Contivity VPN client to ensure seamless integration and optimal performance.• Engineered a sophisticated network solution leveraging split tunneling and routing table modifications, enabling VPN clients to seamlessly access both the VPN network and their local network, thereby enhancing productivity and flexibility.• Collaborated with a third-party vendor to develop a user-friendly solution, facilitating a graceful disconnect that efficiently closed both the Sprint iPass dialer and the Nortel VPN client simultaneously, streamlining user experience and improving operational efficiency.• Authored an extensive installation and troubleshooting guide for ABN AMRO's help desk, equipping support personnel with comprehensive resources to effectively assist VPN customers, reducing response times and enhancing customer satisfaction.

Proficiently managed network operations for the Chicago office, concurrently delivering technical support for three additional central region offices. Responsibilities encompassed comprehensive oversight of both Local and Wide Area Networks, along with the construction, deployment, and upkeep of Windows NT and 2000 servers. Additionally, adeptly administered the Microsoft Exchange server and executed daily data backups for all servers, ensuring uninterrupted operations and data integrity.• Redesigned the infrastructure of Cisco switches between the wiring closet and server room, enhancing the throughput of the Local Area Network.• Managed DHCP, WINS, DNS, and RAS services for Windows NT and 2000 operating systems.• Installed a VPN using Microsoft’s PPTP, enabling remote users to access the Local Area Network from home or while traveling.• Converted external IP addresses from a 29-bit subnet mask to a 27-bit, expanding public IP addresses.• Contributed to the rollout of a company-wide VPN, facilitating file, server, and printer sharing across offices.• Implemented Ghost for standard desktop and laptop images, streamlining the redistribution or rebuilding of computers.• Developed a network fax solution using Xerox copier/printer/fax machines, reducing paper usage and saving employees' time.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (Bs), Management Information Systems

Associate Of Arts (Aa), General Studies