Barrett U. Email & Phone Number

● Customer facing end-user support. ● Azure, Active Directory ● Spiceworks Ticketing System● Microsoft Office 365 support● VPN Support ● Remote Support● Patched network data jacks to switches.● Scheduling and organizing old devices for destruction with the vendor.● Supporting Zoom● Supporting Slack● Kandji automation support for iMac● Onsite 2x per week 3x at home.

Hyde Park, Massachusetts

● Customer facing end-user support ● Using SCCM via Active Directory ● ServiceNow Ticketing System● Microsoft Office 365 support● VPN Support and remote● Apple and Android mobile phone support● Windows environment and Macintosh support● Patched network data jacks to switches● Scheduling and organizing old devices for destruction with the vendor.● Refreshing laptops and desktops. Both Window 10 and Mac.

Canton, Massachusetts

• Working knowledge of various systems including but not limited to Microsoft environment, Active Directory, DHCP, and DNS.• Patched network data jacks to switches• Provide end user support both in person and remote to all users (including executive level)• Responsible for the appropriate routing of tickets using the Remedy ticketing system• Single Point of Contact (SPOC) • Patched network data jacks to switches• Responsible for refreshing equipment onsite and remote users• Scheduling return of equipment with the vendor• Asset management via RAM • SaaS monitoring tools

Windsor Locks, Connecticut

3rd Level Desktop Support

Farmington

Windsor, Ct

New Haven, Ct

Enfield, Ct

Enfield, Ct

Ft Benning, Ga

Information Technology, Computer And Information Systems Security/Information Assurance

A+ Comp Tia Cert

Web Designer Certficut, Web Page, Digital/Multimedia And Information Resources Design

High School Diploma, Information Technology