Barrett R. Email & Phone Number

San Antonio, Texas Area

Provides local and International Tier II support in Americas, EMEA, APAC with RF (SDH/PDH Microwave Radio), IP Routing, NMS and Ethernet Switching Systems.Provide local and overseas customer support.Experience using ticketing software on a daily basis.Investigate and solve problems in the RF/Data/Ethernet Networks by performing emergency recovery actions in order to restore customer traffic.Logging into customer network via remote connection for isolation/troubleshooting.Set-up and recreate customer network/equipment in a lab environment, verifying setup and ensuring a working solution for customer.

San Antonio, Texas Area

• Monitored carrier and enterprise networks.• Provided remote support with installing, troubleshooting, and maintaining telecom and data networks.• Performed daily network monitoring using Provision, Network Management Systems (NMS), and Science Logic.• Sent outage notification emails to customers to report critical network events.• Created and updated trouble tickets and After Action Reports.• Performed initial call-out to sites for down devices.• Worked with the Field Operations and other support specialists to resolve network outages.• Created and updated End of Shift Reports.• The best shift handover is a solid shift handover!

San Antonio, Tx