Install Fibre, Cat 5e or Coax through conduits, crawl spaces from vaults/tubs to Network Interface box as well as from Network Interface Boxes to smart panel if required with use of fish tapes, pull strings, fish rods, rodders, etc.Troubleshoot and repair light levels on fibre.Install and repair incorrectly terminated cat 5 jacks for data or POTS.Professionally Install Fibre, cat 5e or coax lines externally along or underneath siding/stucco, under soffit, etc. with very limited… Show more Install Fibre, Cat 5e or Coax through conduits, crawl spaces from vaults/tubs to Network Interface box as well as from Network Interface Boxes to smart panel if required with use of fish tapes, pull strings, fish rods, rodders, etc.Troubleshoot and repair light levels on fibre.Install and repair incorrectly terminated cat 5 jacks for data or POTS.Professionally Install Fibre, cat 5e or coax lines externally along or underneath siding/stucco, under soffit, etc. with very limited external visability in most cases resulting in a high level of customer satisfactionTone out and splice telco lines, coax lines for mocha, run cat 5 lines for data or voiceInstall TV Set top boxes, Modems, Wireless Extenders, Fibre Optitic Network Terminals, switchesTroubleshoot wireless signal issues and speed issuesTroubleshoot TV and phone related issues including shorts causing no dialtone and static on lines.Reconfigure telco lines from copper to GPON service.Install Fibre Optic Network Terminals, Telus TV & Internet ServicesSplice and terminate fibre Optic cablesTrace fibre path from residence to FDH for activation of fibre pathRun clear curve fibre, cat 5, coax lines internally and externally within crawl spaces, soffits, along siding, stucco or wood siding.Run copper jumpers to correct path within Service box, Central Office.Trace/Tone Telco, Cat 5 lines configure and terminate lines.Run drop cables from poles or underground to residences with use of pull strings, fish rods & rodders.Run and terminate Cat 5 cables, telco & fibre and install outlets within customer residences.Configure Wifi devices and test Wifi coverage and speeds Working at heights with use of Harness an 28ft Extension ladder, Step ladders or spur climbing Show less

Installation of fibre optic drops.Using rodder to fish fibre optic lines (or pull string if required) from residence to Service vaults or transitions or backfeeding from transition or service vault to residence through conduit.Installation of aerial drops from Pole/NAP to home, Securing & routing of fibre lines, Includes running fibre through weather mast & conduit, routing lines along roof and siding of house.Installing NIB's for storing of excess fibre to allow for connection of… Show more Installation of fibre optic drops.Using rodder to fish fibre optic lines (or pull string if required) from residence to Service vaults or transitions or backfeeding from transition or service vault to residence through conduit.Installation of aerial drops from Pole/NAP to home, Securing & routing of fibre lines, Includes running fibre through weather mast & conduit, routing lines along roof and siding of house.Installing NIB's for storing of excess fibre to allow for connection of internal fibre within the home.Working with 20-28ft ladders, hardness, hand tools & power tools (cutters, knives, screw drivers, fibre strippers, drills, etc.)Various other tasks as required. Show less

Working with heights including roof edges with harness (Posses Fall protection certification).Performing Cedar to Asphalt Shingle conversions.Tear off and installation of Asphalt shingles.Installation of Metal FlashingReplacing and installation of skylights.Performing repairs on pre-existing roofs.Installation of capping.General cleanup, gutter cleaning, ensure job site in same or better condition then when we started job.Heavy lifting including loading and… Show more Working with heights including roof edges with harness (Posses Fall protection certification).Performing Cedar to Asphalt Shingle conversions.Tear off and installation of Asphalt shingles.Installation of Metal FlashingReplacing and installation of skylights.Performing repairs on pre-existing roofs.Installation of capping.General cleanup, gutter cleaning, ensure job site in same or better condition then when we started job.Heavy lifting including loading and unloading of materials. Assist crane operator with loading of roofs and ground materials.Tear off, cutting and installation of plywood on roof.Inspecting damage to determine what needs to be replaced.Installation of drains to downpipes from roof.Installation of EPDM rubber.Working with Various other duties as required. Show less

I am currently a laborer within Marine Roofing. Duties include:Working with heights including roof edges with harness (Posses Fall protection certification).Heavy lifting including loading and unloading of materials.Working with torch on and Peel and stick roofing materials. Priming of surfaces for Torch on Membrane or Peel and Stick Membrane.Sealing Surfaces and membrane against leaks.Cutting and laying of stripping.Snow removal as required.Laying and… Show more I am currently a laborer within Marine Roofing. Duties include:Working with heights including roof edges with harness (Posses Fall protection certification).Heavy lifting including loading and unloading of materials.Working with torch on and Peel and stick roofing materials. Priming of surfaces for Torch on Membrane or Peel and Stick Membrane.Sealing Surfaces and membrane against leaks.Cutting and laying of stripping.Snow removal as required.Laying and cutting of concrete pavers.Operating hoists and tie lines.Various other duties as required.Currently Enrolled for Level 1 apprenticeship. Show less

Provide Level 2 Technical Support for Internet, Phone & TV productsMaintain and Develop relationships with external Vendors & ProvidersDevelop Training guidelines, Processes & Procedures and Train Internal teams.Audit numerous areas to reduce operational costsDevelop Action plans and provide expertise to clients needsAssist other departs as requiredMaintain Corporate storePerform Quality AssuranceMaintain various aspects of internal toolsWorked together with… Show more Provide Level 2 Technical Support for Internet, Phone & TV productsMaintain and Develop relationships with external Vendors & ProvidersDevelop Training guidelines, Processes & Procedures and Train Internal teams.Audit numerous areas to reduce operational costsDevelop Action plans and provide expertise to clients needsAssist other departs as requiredMaintain Corporate storePerform Quality AssuranceMaintain various aspects of internal toolsWorked together with CNOC & CRTC within working groups and regulatory decisions & matters.Various other duties as required Show less

Provide Support to our Third Party Internet Providers assisting in troubleshooting RF related issues, network routing issues (identify if issue within Shaw network or Third Party Network) escalate to support teams as required, advanced TCP/IP troubleshooting and numerous other technical issues.Developed and maintained several tools to increase operational efficienciesAssist in performing Change controls with operations teams and performing numerous database updates to prevent impact to… Show more Provide Support to our Third Party Internet Providers assisting in troubleshooting RF related issues, network routing issues (identify if issue within Shaw network or Third Party Network) escalate to support teams as required, advanced TCP/IP troubleshooting and numerous other technical issues.Developed and maintained several tools to increase operational efficienciesAssist in performing Change controls with operations teams and performing numerous database updates to prevent impact to customers or End-users.Provide National Leadership to TPIA Technical & Order Support teams.Develop and Implement numerous national processes and procedures. Educate Field techs and support scopes and numerous changes implemented.Organize, schedule and participate with numerous national developments and improve new provider onboarding processes with numerous management, operations, engineering and TPIA teams.Identified numerous issues within several escalation processes, created and developed new processes in combined support from all management, operations and engineering teams.Developed and implemented Disconnect in error prevention tool and processes. Successfully reduced disconnect in errors from 75% down to 14%Promote growth within team to become future leaders and provide additional opportunities and projects as required.Creation of National TPIA technical Support team.Developed National Templates for Install and Technical tickets submitted from our third party internet providers.Improve relationships with our TPIA providers and improve operational efficiencies.Effectively handle escalations from our third party internet providers & end-users. Show less

Assist tenured and new hire teams providing assistance while floor walking.Provide assistance via Help Desk line to agents, dispatch teams and field operations teams.Provide additional training as required.Perform coaching and follow ups with agents.Escalate outages to appropriate support teams.Develop and perform information sessions with agents.Handle customer escalations as required.Various other duties as required.

Internet, Cable & Digital Phone technical Support.Providing excellent customer Service and improve the overall customer experience within the company.While assisting customers with their issues, educated customers with various tools and how to resolve their issues in future.Assist customers in choosing the appropriate level of services and educating on current promotions.Handling highly escalated situations and by providing exceptional customer services resulting in a highly… Show more Internet, Cable & Digital Phone technical Support.Providing excellent customer Service and improve the overall customer experience within the company.While assisting customers with their issues, educated customers with various tools and how to resolve their issues in future.Assist customers in choosing the appropriate level of services and educating on current promotions.Handling highly escalated situations and by providing exceptional customer services resulting in a highly satisfied customer and improving the customer engagement within our organization.Assist other agents providing assistance with highly complex technical issuesAssist in creating National Service Call processes and procedures resulting in reduced missed appointments and escalations.Assist Field Technicians with advanced Technical Support, identifying and resolving issues with broken accounts and provisioning related issues.Dispatching Technicians via radio, phone and email.Create & Code off Service Calls and maintenance tickets.Routing technicians to emergency calls and outages while maintaining routes with all technicians.Setting up installation appointments with technicians & customers.Provide ETA’s for customers in conjunction with communicating with technicians, rebook appointments for customer not homes and de-escalating situation and rebook appointments for technicians that are unable to make the call.Provide more in-depth troubleshooting with customers while auditing service calls and previous troubleshooting performed.Perform auditing of completed outages to determine full resolution and prevent unnecessary truck rolls for resolved outages. Identify un-reported outages and assist team in determining new unreported known issues.Coaching agents and provide the tools and skills to resolve issues (one call resolution) in the future.Develop and communicate Team updates to provide a higher level of technical ability to the Technical Support teams. Show less