Catering, marketing, website updates, newsletters, admin, FOH, deliveries... A little bit of whatever is asked of me.

• Assisted in the development, roll-out and position of products offering solutions to broadcasters facilitating operations including promotions, programming, sales, paperless studios, and digital.• Supported the software development process throughout its lifecycle by liaising with development teams to understand market needs, conduct research, gather and document client and stakeholder requirements.• Assisted in market launch, collect and track market requirements for product… Show more • Assisted in the development, roll-out and position of products offering solutions to broadcasters facilitating operations including promotions, programming, sales, paperless studios, and digital.• Supported the software development process throughout its lifecycle by liaising with development teams to understand market needs, conduct research, gather and document client and stakeholder requirements.• Assisted in market launch, collect and track market requirements for product planning, and collaborate with software development teams to ensure alignment between development and client needs.• Created and maintained product knowledge base on the ZenDesk Guide platform.• Planned and conducted customer-facing webinars to achieve wider use of product features and educate users on new workflows.• Consulted with client enterprise representatives and local users to create and define efficiencies including new feature design and development. Show less

PromoSuite offers Cloud-based technology to clients running as little as one to over eight-hundred radio stations. The products are now used by more than 2,500 radio stations in the U.S. and Canada operating in a large and small radio markets. In this client-facing role, I worked with customers to make their operations more efficient. • Achieved revenue growth by cultivating and maintaining client relationships through tech support, product training and the marketing of new… Show more PromoSuite offers Cloud-based technology to clients running as little as one to over eight-hundred radio stations. The products are now used by more than 2,500 radio stations in the U.S. and Canada operating in a large and small radio markets. In this client-facing role, I worked with customers to make their operations more efficient. • Achieved revenue growth by cultivating and maintaining client relationships through tech support, product training and the marketing of new features.• Demonstrated improvement in workflow of client operations by adoption of the PromoSuite Next software.• Provide insight to the product development team by conducting user interviews and creating user stories to determine how clients use products and how they can be improved.• Used Monday.com and ZenDesk to document and track bugs, and conduct testing to achieve quality and functionality for new and existing features prior to release, and for the update of the PromoSuite platform. Show less

As a producer on some very diverse broadcasting channels at SiriusXM including Stars, OutQ, and Blue-Collar Comedy, is was important for me to be able to tune into the target audiences for each of these channels in order to produce and support programming that is directed to each distinct audience. In this capacity, my role required me to create content, book talent, edit and record audio, operate the radio board, and handle promotions and special events for each respective channel. I edited… Show more As a producer on some very diverse broadcasting channels at SiriusXM including Stars, OutQ, and Blue-Collar Comedy, is was important for me to be able to tune into the target audiences for each of these channels in order to produce and support programming that is directed to each distinct audience. In this capacity, my role required me to create content, book talent, edit and record audio, operate the radio board, and handle promotions and special events for each respective channel. I edited shows to cull highlights and clips for rebroadcast using software like Adobe Audition. I was very successful working collaboratively and cross-functionally in a deadline driven environment. Show less

WAXQ/NY.

This American radio network is currently the largest syndication company in the US and is a wholly owned subsidiary of iHeartMedia, syndicating over 90 radio programs to 5,500 radio affiliates reaching 245 million listeners. In my role of senior producer, I co-produced live national broadcasts and pre-taped radio specials. I improved processes for workflow and communication to improve operations. On the creative side, I wrote scripts for the iHeartRadio Live concert series. I recorded guest… Show more This American radio network is currently the largest syndication company in the US and is a wholly owned subsidiary of iHeartMedia, syndicating over 90 radio programs to 5,500 radio affiliates reaching 245 million listeners. In my role of senior producer, I co-produced live national broadcasts and pre-taped radio specials. I improved processes for workflow and communication to improve operations. On the creative side, I wrote scripts for the iHeartRadio Live concert series. I recorded guest hosting sessions with renowned recording artists and acted as operations manager as needed. Show less

• Achieved revenue growth by cultivating and maintaining client relationships through tech support, product training, and the marketing of new features via video meeting, phone, and email.• Demonstrated improvement in workflow of client operations by adoption of the PromoSuite software and the PromoSuite Interactive platform.• Provide insight to the product development team by conducting user interviews and creating user stories to determine how clients use products and how they can be… Show more • Achieved revenue growth by cultivating and maintaining client relationships through tech support, product training, and the marketing of new features via video meeting, phone, and email.• Demonstrated improvement in workflow of client operations by adoption of the PromoSuite software and the PromoSuite Interactive platform.• Provide insight to the product development team by conducting user interviews and creating user stories to determine how clients use products and how they can be improved.• Worked with customers and Sales team to achieve contract renewals. Show less

As writer and producer for this all-news radio station, I interviewed experts on national and local stories to collect audio and edited content for broadcast. I also conducted research for breaking stories and wrote news copy in a conversational tone for broadcasting. I ran the radio board during live broadcasts and used software including Burli and Adobe Audition to produce segments.

I worked with the executive producer to prepare, edit and record “The Rock Show with Matt Pinfield and Leslie Fram”, the AM drive time broadcast and wrote radio bits for use on air. I also worked as a remote technician for WRXP broadcasts and promoted the show through various social media platforms.