John Noel Vencit Barrosa Email & Phone Number

Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

Ncr - National Capital Region, Philippines

Operations Management• Monitoring the team's performance• Assuring the team stays on schedule and meets their performance metrics• Verifying performance through the designated tracking systems• Coaching and giving feedback to ensure that the defined customer experience is deliveredTeam Development• The team leader develops the team to ensure they consistently deliver the needed performance. He/She does this by:-- Monitoring individual team members to identify and schedule required training-- Part of his daily workload is staying close enough to team members to recognize their shortcomings or weaknesses and addressing theseResponsibilities• The team lead is the front-line for people management, and this includes all human resources-related issues such as:-- Conducts performance reviews-- mplementing new production targets, performance metrics and processes as these are developedCommunication• The team leader is the communication link between the front-line and management. He is responsible for:-- Disseminating information to the team and forwarding information to his up line in a timely manner.-- Working closely with his team members to resolve customer problems and reports as required on performance, issues and resolutionsIdentify Opportunities• Team leaders track and submit ideas and solutions based on their observations and analysis. These may come from customers or team members.

Ncr - National Capital Region, Philippines

• Develop and maintain relationship with clients • Ensure Client satisfaction• Assist with the overall success of a campaign• Drive excellence through CSAT and Quality Review • Appropriately prioritize workload and properly set delivery expectations with clients• Ability to effectively maintain client expectations and meet key deadlines. • Expand personal and team knowledge of new and upcoming products

Ncr - National Capital Region, Philippines

• Work closely with clients and on-shore partners• Assist with execution including planning, launching, monitoring and communicating effective and ineffective areas of a campaign to drive your client's success • Establish and sustain a high level of service and quality that the Rich Media team is known for• Maintain consistently high client services ratings in concern with others on the team• Work cross-functionally with Campaign Managers, Production and QA• Able to learn new processes and methodologies of new and upcoming technologies

Ncr - National Capital Region, Philippines

• Act as the assistant to the RMS (lead)• Receive tasks from Campaign Managers and develop assigned projects for Clients. • Monitor own delivery status and take measures to ensure productivity. • Learn any new production design, development methodologies, trade tools, and apply in production.