Barroso Narcís work email
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Barroso Narcís personal email
Barroso Narcís is a Certified SAFe Scrum Master specialist at Merkle DACH. They is proficient in English and French. Colleagues describe them as "Dear, It is with much enthusiasm that I recommend Narcis Barroso for any IT on field support position. I was Narcis’s Team Leader for months during his experience as an On Site support Engineer at Rhodanie's Philip Morris main worldwide Building, His IT skills, fast learning, Ownership, solutions research, KB creation, VIP support soft skills and great smile he always kept even when he was overwhelmed made him one of my most efficient team members. He has a very special spark, and I trust he will go far in making any team he will join, stronger, while remaining as humble as i have rarely seen. Sincerely, Hamadi Gara" and "I had the opportunity to work with Narcis at Phillip Morris International and I was able to witness that he is meticulous and dedicated person. he's always taking care of the users and providing them solutions with a lot of energy and enthusiasm. He always has a positiv attitude and a proactive way to handle tasks in every works and projects which he is involved in. One of his best skill is to find efficient and convienent solutions to improve the efficiency of process and teamwork. Combined with a deep knowledge about a lot IT environnements and his great human qualities it's truly a privilege to be his colleague."
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Scrum MasterMerkle Dach Jun 2022 - PresentGeneva, SwitzerlandResponsible for facilitating and coordinating Scrum events, coaching other team members in agile and scrumprinciples, working with product owners as well as Release managers to manage the product backlog,assigning resources, planning projects, setting milestones, and removing roadblocks and obstacles. -
Onsite Support Specialist (L2) At Philip Morris InternationalPhilip Morris International Sep 2021 - May 2022Lausanne, Vaud, SwitzerlandOnsite Desktop L2 support. -
Product Support Manager/Scrum MasterUserzoom Nov 2018 - Aug 2021Barcelona Area, SpainManage the Technical Support Specialists Department.Train and assist the team when help is required, implement agile methodology and Improving communication processes between teams as well as:✓ Collaborate with other departments as required (R&D, security, Dev`s).✓ Chatbot (ADA) training set (machine learning), go life and maintenance.✓ Lang AI NLU configuration, training the tool to automates tag, triage, and route the inbound tickets.✓ Managing new team hires selection process✓ Reporting bugs to the Dev’s team (Jira)✓ Documenting new processes (confluence).✓ Collaborating on some internal projects as a Scrum Master. -
Manager Project ManagementComputacenter Jul 2013 - Nov 2018Barcelona Y Alrededores, EspañaLead, develop, manage and motivate the team to deliver excellent customer service in line with contractual agreements.Responsible for the performance management of the team and individuals within it to meet productivity and service standards through internal tools (1to1s, FACE Reviews, PBPs, Tiering, OPI reports, team meetings) -
Team Leader EmeaSitel World Wide May 2009 - Jul 2013SitelHP Premium support, Daily management of 15 agents on a multilingual campaign, follow up on their productivity quality and motivation. Reach targets such as CSAT, SLA's, KPI's. Implement of new process and tools and continuously monitoring of results and processes to ensure targets achievements.OM Back Up.Sales Go live
Barroso Narcís Education Details
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UocMarketing
Frequently Asked Questions about Barroso Narcís
What company does Barroso Narcís work for?
Barroso Narcís works for Merkle Dach
What is Barroso Narcís's role at the current company?
Barroso Narcís's current role is Certified SAFe Scrum Master specialist.
What is Barroso Narcís's email address?
Barroso Narcís's email address is nb****@****oom.com
What schools did Barroso Narcís attend?
Barroso Narcís attended Uoc.
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