Service Advocate
Current-Responsible for providing excellent customer service to guests in various areas of the store, including the front end, drive-up orders, and guest service. -Consistently sustains our drive-up wait times well below the set target of 3 minutes, consistently maintaining a 1 to 2-minute range through communication, teamwork, and efficiency strategies.-Assist guests with their purchases, resolve any issues they may have, and ensure a positive shopping experience.-Assists in the training/development of new team members in the drive-up department, ensuring a smooth transition for them with the skills needed to excel in their roles from day one.