Full business accountability for region of 17 clubs with a turnover of £60 million / EBITDA £10 millionDelivered YOY growth of £15 million turnover / EBITDA £2.5 millionHit Full KPI scorecard (Service, Standards, Member Experience, Product and Finance) in 13 out of 15 monthsMotivating, developing and training a team of general managersIncreased Membership base by 10,000 net membersIncreased NPS score by 10% from 32% to 42% across regionDirect a team of 196 staff via a three tier management structureDelivered Member Experience & Commerciality training to business across all 12 regions in UK & Ireland to all 380 managers and 500 selected personal trainers.

Directing a team of approximately 200 staff through 3 tiers of managers these include: Treatments, Fitness, Membership, Sales, Retail, F & B, Reception, Marketing, Administration and I.T. for a respected Spa and Health Club with a membership base of 25,000 customersNegotiating contracts, ensuring they balance value & risk.HR – Disciplinary, probationary reviews, dismissals, training and commitment to high standards and integrity.Financial control and full P&L responsibility - highlights include 23% Y-o-Y growth to date since joining the companyEmploying excellent communication & service skills with both customers and clients alike.Leadership - the ability to focus and lead a team when required and equally direct and delegate as necessary. Creation of 6 month leadership course to develop next level of managersWorking closely with the CEO looking at forward strategy planning and growth opportunities.Project management of 2 external build projects to increase capacity, profit & service Creation of 3 year strategy to bring clubs into top 3 in the UK - Achieved 3rd place in Members choice Health club of the year for UK and Ireland in Year 1 and 1st Place as the best health club in the South of England in Year 1- Creation of a 3 tiered education system for all departments that spans over 2 years giving a clear and defined career development pathway- Achieved Active IQ accreditation for all the in house education packages I have written- Increased retention of members to 70% fron 40%Changed entire company fitness strategy through a simple system invented called 'Colours'. This allowed smooth customer journey, 5 star interaction and moved customers towards goals in simple fashion

Owner and Head Trainer of New Movement Boutique Personal Training StudiosSourced funding for the centre- Pre Sales- Design of new company from Mission/Values through to operational procedures, recruitment and Brand execution- Managed operational excellence in a 5 Star market- Implemented all legal framework in compliance with UK tax laws- Creation of 5 diverse wellness products- Company turnover in excess of £440k in year 1- Fully developed systems of education to ensure all employees deliver the same brand experience

Regional responsibility of 14 sports managers in the South East Region. Developed National Personal Training Structure & Products for DLL. Increased Personal training profitability by £120k in home club and £400k in Region

Delivered restructure presentation to Peter Brennan ( CEO - UK ) to develop a budget model that would roll out to 14 low EBITDA clubs in England. Successfully launched this model to great success and kept several clubs open and turning greater profit. Reduced overheads by 18% across club and increased profitability by 48%

Set up and delivery of freelance training business in a foreign market. Employed 4 other mobile trainers to service a client base over over 100 high end clients

Started as a Sales manager then quickly moved into General manager- Exceeded 11 out of 13 revenue targets- Became the strongest club within Midlands region- Had a debt free personal training business- Increased Live member count from 1900 - 2400