I have over 9 years of work experience in the IT support field, and 3 years experience in the Beta testing field. Work has ranged from first level support to Major incident management, Business and Operations Support. I have a wide range of experience providing project and account management experience and am seasoned in creating a detailed business analysis, outlining problems, opportunities and solutions for a business, documenting, testing, creation of and maintaining reports and change management process. Trained in ITIL support with consistent and extremely high ticket volume reviewed on weekly basis.