Multi-talented IT professional and U.S. Navy veteran with over 15 years of experience delivering superior customer service and technical support within dynamic business environments. MCSE +Security, MCSA, MCP Windows XP, Network+ and ITIL Version 3 Foundation certifications. Proven track record of increasing operational efficiency, achieving cost savings and boosting employee morale. Have demonstrated ability to devise and execute innovative, practical business solutions.Specialties: Customer Service, Help Desk and Technical SupportPerformance Monitoring and ReportingTeam Building, Training and Conflict Resolution Computer Hardware/Software Installation and ConfigurationRemedy Action Request System 7.1Microsoft Windows operating systems (Windows 3.1-Windows 7)Microsoft Office SuiteMicrosoft Active Directory and AdministrationWireless Networking and Device SupportAndroid Tablets and PhonesBlackberry Palm TreoAnti-Virus WorksMcAfee Anti-Virus SuiteSymantec Anti-Virus SuiteVirus, Spyware and Malware Detection and Removal
Listed skills include Technical Support, Active Directory, Software Documentation, Information Technology, and 25 others.