Lead for a team of developers and automation engineers, providing direction and prioritization on projects. Working with various platforms and systems, this team supports the business by developing solutions to meet customer requests, internal engineering teams requirements, and business needs.

Enterprise monitoring engineer, focused primarily on managing a monitoring-as-a-service platform for a Fortune 50 customer. Maintained the backend and content for a highly-available multi-tier monitoring application, such as performing DR failovers, system updates, dashboarding, reporting and analytics, and developing integrations with event management systems.

Provide leadership and direction in the design, implementation and support of infrastructure as well as well as business requirements. Coordinate with IT Standards teams, security teams, application development teams and business liaisons to architect scalable solutions capable of supporting a global enterprise. Provide 3rd level system support for all implemented systems and work with Operations staff to resolve more complex problem scenarios. Research new technologies, propose changes to existing architectures, standards, policies and procedures for review and approval, and develop long term strategies to improve the infrastructure. Guide/consult customers with the definition of realistic requirements, assist with definition of systems design, and provide input regarding scalability, capacity and performance as solutions grow. Ensure Infrastructure Towers have the ability to measure availability and capacity of the environment in addition to having monitoring and alerting.

Work with client resources to troubleshoot complex issues, monitor systems to identify potential performance issues and project future capacity needs for EPIC and other applications. Analyze performance trends, integrate multiple monitoring systems to provide dashboard views, and advise on critical incident resolution.

Achievements:- Design and build pillar applications for integrations with Oracle EBS- Implement new infrastructure for a PLM application at multiple global sites- Design and build of new infrastructure for QA and Dev environments for a three-tier application, including application servers and Oracle database clusters.- Manage build of secure file collaboration zone, consisting of VM Servers, VDI infrastructure, two-factor authentication and secure file transfer mechanisms.Responsibilities:Coordinate and develop the high level system design for integrating new or modified applications into the customer’s infrastructure environment, including conducting requirements analysis to scope the effort, obtaining input from various technology specialists to prepare a design, and managing tasks and action items through the design and build phases of a project.

Achievements:- Integral in the rollout of Unicare EHR system, including design and installation of server infrastructure.- Improved network stability, and increased network and server availability from less than 90% to over 99.9%.- Re-designed and re-implemented network infrastructure to improve stability, simplifing routing paths and providing redundancy to accommodate VoIP roll-out to main campus and multiple off-campus locations. Intimately involved in the design and roll-out of the VoIP system, including design and configuration of MPLS connections to remote sites.- Designed, installed and configured PeopleHub software implementation to consolidate siloed application data, in preparation for an enterprise-wide Data Warehouse initiative- Planned and implemented network authentication and policy and centrally managed wireless infrastructure- Planned and implemented Desktop Virtualization initiative pilot.Responsibilities:Manage the Operations Team for a non-profit dedicated to providing Medical, Behavioral, Early Childhood, and Education services for persons with disabilities. Responsible for administering and maintaining all server systems and network infrastructure for Elwyn enterprise applications, including 150 servers, for 2,500 users. Maintain and improve network and server stability and availability for Elwyn main campus as well as multiple off-campus sites in 4 states.

Administer and maintain server systems for Elwyn enterprise applications, including managing 120+ servers. In addition, perform duties of Network Engineer, maintaining, installing, and upgrading Cisco and Enterasys routers and switches. Applications supported include Citrix Metaframe/XenApp, Exchange 2003, ADP Enterprise, Navision, SQL Server 2000/2003/2005.

Design and develop client-server database applications to replace existing legacy applications as well as new systems.

Assistant Network Manager for a department of approximately 150 users and 200 Windows and Macintosh computers and 12 servers.