Barry Cooper's Location
New York City Metropolitan Area, United States, United States
Barry Cooper's Contact Details
Barry Cooper work email
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Barry Cooper personal email
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Barry Cooper phone numbers
About Barry Cooper
Experienced software industry executive.
Barry Cooper Work Experience Details
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InvestorNbcooperNew York, Ny, Us
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President, Nice Cx DivisionNice Ltd Oct 2022 - PresentHoboken, New Jersey, Us -
President, Workforce & Customer Experience At NiceNice Ltd Jan 2019 - Oct 2022Hoboken, New Jersey, UsBarry is responsible for product strategy, innovation, product management, R&D, solution marketing, implementation, customer support and cloud operations for NICEs Workforce Engagement & Customer Experience Solutions.
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Chief Operating OfficerNice Ltd May 2016 - Dec 2018Hoboken, New Jersey, UsAs COO, Barry was responsible for sustainable customer success across all customer facing operations including Sales Operations, Professional Services, Customer Support and Cloud Operations. His lead continuous improvement in NICEs customer’s experience by leveraging methodologies, tools and processes across the customer life-cycle from sales, delivery, support and ongoing operations.
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Executive Vice President, Nice Global Services & CloudNice Ltd Jul 2013 - Apr 2016Hoboken, New Jersey, UsI am a member of the Executive Leadership Team, developing and driving our global strategy. I am the most senior executive accountable for global customer success and satisfaction. I provide vision and leadership to the global Professional Services function and directly manage the Customer Support and Continuous Improvement organizations.Additionally, I am responsible for developing and achieving our global Cloud strategy and directly manage our end-to-end Cloud operations.
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Vice President Business Operations, ApacNice Ltd Mar 2011 - Jun 2013Hoboken, New Jersey, UsI was responsible for the transformation and operation of the NICE organization in APAC from one that was focused on fulfilment & distribution to one capable of selling and delivering business value to clients across the region.
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Owning MemberTinka Consultancy & Investments Apr 2008 - Mar 2011As co-owner of Tinka Consultancy & Investments cc, I took a hiatus from senior management and engaged in various freelance management consulting and development projects in Namibia including providing management consultancy to the Namibian Tourism Board, the Millennium Challenge Account-Namibia and the Namibian Ministry of Agriculture, Water & Forestry. -
Vice President Billing Delivery ApacComverse Technology, Inc. Aug 2006 - Apr 2008Richardson, Texas, UsI was a Senior executive with Comverse, responsible for the delivery of value to Communications industry clients across Asia Pacific through projects incorporating Comverse’s Kenan solution for Customer Care and Billing.I helped to establish Kenan as the market leader in Asia Pacific. I supported the successful execution of more than 50 projects. This record of success in Delivery was recognized as a differentiator in a highly competitive market. -
Executive Director, Project Management Office, ApacCsg International May 2003 - Aug 2006Englewood, Colorado, UsI established the Project Management Organization in Asia Pacific as part of a global strategy to enhance Delivery Services. I was responsible for delivery of projects on time; on-budget and with customer satisfaction.Whilst in this role, I developed and published an implementation methodology that was subsequently adopted worldwide. -
Independent Telecommunications ConsultantNbcooper Consulting Aug 2000 - Mar 2003As an independent consultant I provided leadership and industry expertise to Communications clients in Asia.At Telekom Malaysia I was the lead strategic consultant developing the business vision; strategies and integration master plan for a new operator created through the merger of two wireless operators in Malaysia.At TIME, I was the Director of Customer Service, Information Technology and Billing responsible for transforming and managing the IT and Contact Centre operations.
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Senior ManagerAccenture Mar 1994 - May 2000Dublin 2, IeFor more than 6 years, I specialized as a Strategic Consultant, Project Manager and Functional Architect in Accenture’s Communications industry Market Unit. I worked for Communications clients across Europe and Asia. Whilst with Accenture, I was consistently banded in the top 15% of performers each year of my employment without exception. -
Designer/ ProgrammerThe Computing Practice 1989 - 1991I was a Software Engineer responsible for the implementation and delivery of computer systems to a number of clients.
Barry Cooper Skills
Telecommunications
Professional Services
Enterprise Software
Business Analysis
Saas
Integration
Pre Sales
Program Management
Business Strategy
Management
Product Management
Cloud Computing
Pmo
Business Operations
Consulting
Strategy
Software As A Service
Leadership
Strategic Planning
Project Management
Strategic Partnerships
Team Leadership
Customer Relationship Management
Barry Cooper Education Details
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The University Of SalfordMathematics And Computer Science
Frequently Asked Questions about Barry Cooper
What company does Barry Cooper work for?
Barry Cooper works for Nbcooper
What is Barry Cooper's role at the current company?
Barry Cooper's current role is Investor.
What is Barry Cooper's email address?
Barry Cooper's email address is ba****@****per.com
What is Barry Cooper's direct phone number?
Barry Cooper's direct phone number is +32277*****
What schools did Barry Cooper attend?
Barry Cooper attended The University Of Salford.
What skills is Barry Cooper known for?
Barry Cooper has skills like Telecommunications, Professional Services, Enterprise Software, Business Analysis, Saas, Integration, Pre Sales, Program Management, Business Strategy, Management, Product Management, Cloud Computing.
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