Barry Cooper Email & Phone Number

New York, Ny, Us

Hoboken, New Jersey, Us

Hoboken, New Jersey, Us

Barry is responsible for product strategy, innovation, product management, R&D, solution marketing, implementation, customer support and cloud operations for NICEs Workforce Engagement & Customer Experience Solutions.

Hoboken, New Jersey, Us

As COO, Barry was responsible for sustainable customer success across all customer facing operations including Sales Operations, Professional Services, Customer Support and Cloud Operations. His lead continuous improvement in NICEs customer’s experience by leveraging methodologies, tools and processes across the customer life-cycle from sales, delivery, support and ongoing operations.

Hoboken, New Jersey, Us

I am a member of the Executive Leadership Team, developing and driving our global strategy. I am the most senior executive accountable for global customer success and satisfaction. I provide vision and leadership to the global Professional Services function and directly manage the Customer Support and Continuous Improvement organizations.Additionally, I am responsible for developing and achieving our global Cloud strategy and directly manage our end-to-end Cloud operations.

Hoboken, New Jersey, Us

I was responsible for the transformation and operation of the NICE organization in APAC from one that was focused on fulfilment & distribution to one capable of selling and delivering business value to clients across the region.

As co-owner of Tinka Consultancy & Investments cc, I took a hiatus from senior management and engaged in various freelance management consulting and development projects in Namibia including providing management consultancy to the Namibian Tourism Board, the Millennium Challenge Account-Namibia and the Namibian Ministry of Agriculture, Water & Forestry.

Richardson, Texas, Us

I was a Senior executive with Comverse, responsible for the delivery of value to Communications industry clients across Asia Pacific through projects incorporating Comverse’s Kenan solution for Customer Care and Billing.I helped to establish Kenan as the market leader in Asia Pacific. I supported the successful execution of more than 50 projects. This record of success in Delivery was recognized as a differentiator in a highly competitive market.

Englewood, Colorado, Us

I established the Project Management Organization in Asia Pacific as part of a global strategy to enhance Delivery Services. I was responsible for delivery of projects on time; on-budget and with customer satisfaction.Whilst in this role, I developed and published an implementation methodology that was subsequently adopted worldwide.

As an independent consultant I provided leadership and industry expertise to Communications clients in Asia.At Telekom Malaysia I was the lead strategic consultant developing the business vision; strategies and integration master plan for a new operator created through the merger of two wireless operators in Malaysia.At TIME, I was the Director of Customer Service, Information Technology and Billing responsible for transforming and managing the IT and Contact Centre operations.

Dublin 2, Ie

For more than 6 years, I specialized as a Strategic Consultant, Project Manager and Functional Architect in Accenture’s Communications industry Market Unit. I worked for Communications clients across Europe and Asia. Whilst with Accenture, I was consistently banded in the top 15% of performers each year of my employment without exception.

I was a Software Engineer responsible for the implementation and delivery of computer systems to a number of clients.