IT support of all PNC branches in Central and Southern Ohio.

Negotiated the sale of D & E Communications.Assimilated D & E Communications and Keytel customer base to grow business and maintain existing client relationships.Identify potential sales opportunities within and outside of current customer base.Prepare and present technical proposals for clients.Provide leadership in planning, configuration, installation, and testing of customer telecommunication systems.Troubleshoot and resolve issues escalated from customer support and other departments. Serve in consulting role to improve existing procedures and customer satisfaction to maintain existing customer base during transition.

Effectively managed organizational changes that realigned the organization to promote future profitability and growth. Through execution of strategic plan, increased annual sales from $300K to 1.2M by cutting costs, improving operational procedures, and building a highly motivated sales team.Penetrated new markets such as voice mail rental, data services and e-commerce sales.Proficient in all aspects of company management including Marketing, Human Resources, Accounting, and Operations.Identified key customer issues and developed solutions to facilitate customer success.

General Business SalesManaged sub-contractors on installation of telephone systems.Responsible for meeting cut dates and profitability goals.Consistently met 95% of profitability goal