I'm a technology leader with management experience across all aspects of IT, driving technical efforts to deliver business value. I lead effectively via understanding technology, customer needs, business objectives, and team capabilities. Customer service and partnership are core to my leadership approach.Notable successes:- Ground-up build and operation of technology for a wireless start-up, including facilities, networks, applications, security, disaster recovery, and other aspects. - Implemented and managed a converged network supporting data services, 5 digit enterprise voice service (VoIP as well as circuit switched), wireless, and GSM wireless data services, saving over $3M annually in toll and long distance cost avoidance.- Oversight for construction of a $170M tier 3 270,000 square foot primary data center for a large telecom carrier- Led DevOps team to create and maintain a consistent service oriented architecture layer for consistent application experience across retail, web, customer care, telesales, and voice response services.- Directed and operated $200M transformation of server/storage infrastructure into two new paired data centers using virtualization (internal cloud), replication technologies, data compression, and application fail over technologies- Improved service delivery by a vendor failing to meet expectations, resulting in complete turn-around and extension of services- Managed billing services and platform, including a migration to virtual infrastructure, for multiple services, totaling over 40M monthly subscribersInfrastructure | Data Centers | VoIP | Network | Service Desk | Vendor Management | Product Realization | Billing Services | Transformation | Application Support | Call Center Technology | DevOps | IT Service Management
Listed skills include Telecommunications, Data Center, Cross Functional Team Leadership, Wireless Technologies, and 7 others.