I specialise in both working across the full learning cycle to design and deliver appropriate training interventions and managing projects in both a consultative and Subject Matter Expert capacity, following the principles and governance of PRINCE 2. I am adept in the logistical planning of training with extensive line management experience and can adopt this in all business scenarios and provide appropriate solutions.

ERP Senior Training Manager - Finance Transformation & Change - ERP MSD365O Implementation - o Setting strategy and design of all training for the Finance Transformation Projecto Responsible for all Finance training as part of the Microsoft 365 roll-out of Microsoft Dynamics 365 for Finance and Operations, Enterpriseo Managing the relationship with third party training providers for development and delivery of all training globally

Senior Training Manager - Finance Transformation - Dynamics 365 for Finance and Operations and setting up a Shared Service centre

Training Lead - Resource Optimisation

• Responsible and accountable for the design, delivery and ongoing oversight of the Global Executive Development programmes in partnership with business clusters. • Effectively work with external providers and contractors in order to deliver high quality Executive Development solutions in a cost effective manner.• Accountable for the metrics and continuous improvement of Executive Development programmes, aligned to the strategic and business priorities in the business clusters, including demonstrating the return on investment.• Taking a leading role in the bank’s Global Curriculum / Leadership communities to ensure best practice and new developments are shared and leveraged.• Define and manage the end-to-end project management process for multiple global learning programmes within the Leadership Academy.• Analyse insight from across the business to understand the needs of the Managing Director population.• Identify, manage and quality assure external providers and partners for high quality programmes and offers.• Manage budget and plans for Executive Development offers, ensure demand and offer is appropriately balanced.• Own MI and the communication strategy with the business clusters for Executive Development solutions.• Work in partnership with other Learning Solutions / Leadership specialists to leverage knowledge, insight and programme impact to ensure optimal programme development.• Workstream lead on the global transition of Barclays Leadership Curriculum into a new Global Curriculum for 140,000 colleagues.• Project manager of the end to end design and delivery of the Global Mandatory Training Operating Model for 140,000 colleague.

• Implement the New World Retirement Training Strategy through the creation, management and delivery of a training plan.• Accountable for ensuring that the training delivered meets the needs of the business as specified in the requirements.• Responsible for maintaining external relationships with clients, stakeholders and key customers to ensure delivery meets requirements.

Accountable for the learning design, delivery and project management of the supervision learning pathway, working across all financial sectors including Retail Banking & Building Societies, Wholesale and Investment Banking, Asset Management, Long Term Saving & Pensions, General Insurance & Protection and Mortgages and Consumer Lending.Designed and delivered regulatory and compliance training for the Supervision Division of the FCA.

SAP Training Lead for the HR, Payroll, Travel and Subsistence Project within the Health Service to design & deliver user readiness SAP training for colleagues across the 6 regional trusts in N. Ireland. Managed all HR, Payroll, L&D, E-Recruitment, Time and expenses training within this finance project. Accountable for:- Setting strategy, design and delivery of this training strategy to 70,000 colleagues across the Health Service Trust, Northern Ireland.- Responsible for all technical training.- Managed the relationship with all third party training providers for upskilling and induction training within learning and development.- Lead on the creation of a Shared Service for HR and payroll.

Currently I am the Learning Programmes Consultant working within the Verde Programme that will divest Lloyds Banking Group. I have full ownership of the programme's learning and development programme that requires significant influencing and negotiation skills with key stakeholders which include heads of and senior project managers. I work closely with the various project managers and lead designers to deliver the new product and process training in the new bank thus ensuring that key milestones are on track and mitigating risks. I support the successful delivery of change projects through adherence to the project management principles of Risk governance. I manage the programmes 1.3million budget and always consider the cost challenges associated with this programme.

Responsible for the multi-site delivery of learning and development initiatives to around 2000 colleagues across 2 contact centres within the Telephony Sales and Service areas of the Lloyds Banking Group. An essential element of the role involves managing a team of 14 training consultants, building and maintaining key stakeholder relationships with senior management within Telephony Sales and Service and acting in a consultative manner to ensure learning and development initiatives are aligned to business strategy. Various responsibilities include:• Support and development of Trainer population across Northern Ireland and the North West and North East of England• Provision of first-class training support to the business with both design and delivery undertaken across a range of sales and service areas, from staff induction,soft skills training and management training solutions.• Proven experience of high quality work within the learning cycle - analysis, design, delivery and evaluation of training.•Influence and shape improvements to the learning process to ensure transparency and effectiveness.•Consulting with the business, recommending learning solutions that will meet their needs.•Leading and supporting delivery projects as required.

Specialised as a Sales and Service Consultant and worked closely with business customers to design and deliver programmes to meet the needs of the business. Some courses included:- Objection Handling Skills for Managers.- Communication skills for Managers and Senior Managers.- Relationship Building Skills for Business Development Managers- Management Programme aimed at coaching colleagues to increase sales using the ‘Step Change Model’- Coached managers on a one to one basis on how to coach and develop sales staff to improve sales and service - Carry out Training Needs Analysis for the above workshops, write training proposals and have them signed off and agreed by Operational Managers.- Motivate individuals through delivery, coaching and ongoing support to stimulate development and create an environment where people want to work.

My role as sales and service manager included:•Review the achievement of profit and how sales and service contribute to this. Implement actions to address and sustain. Address and manage underperformance.•Satisfy customers financial needs by recognising sales opportunities and undertake sales as appropriate.•Develop and maintain effective working relationships with colleagues and other business units including personal banking, private banking to ensure the needs of the customers are met directly or through referral to other parts of the group.•Promote the banks image, brand and the profile of the branch to the local community in order to attract and acquire quality new customers.•Monitor procedures and ensure relevant guidelines are observed to ensure lending meets the banks quality standards and losses are minimised.•Ensure business is conducted in line with banks rules and legal and regulatory requirements are adhered to at all times.•Provide regular coaching and other one to one support to staff to maximise their development and quickly identify and manage performance.•Ensure all staff are appropriately recruited, trained, accredited and motivated that will ensure their performance and productivity is at the required standard.•Ensure that all change is effectively managed and implemented.