Barry Eckert Email & Phone Number

Lavergne, Tn

Contract position as HP Rescue Technician performing service and support for a variety of HP notebook computers. Approximately 50/50 division between telephone support of customers with previous repairs and hands-on repair of units that are re-repairs or referred by repair lines as NTF (no trouble found - essentially an escalation from other technicians). Skills used are soft skills, troubleshooting, tear down of units and testing parts, and thorough familiarity with Windows 8.x operating systems.

Perform upgrades, repair and maintenance on customer's PCs. Customer service for technology sales.

Performed telephone opinion surveys, typically for political candidates in various parts of the country.

General management of all aspects of family's convenience store business. Duties included but not limited to: personnel management, payroll, ordering, working with vendors on merchandising plans, assuring good condition of facility and ordering repairs, implementing security and loss prevention, and business taxes and licenses issues. I also managed all real estate for Eckert LLC, a property holding company which owns the store and various rental properties.

Performed all such management duties required to assist the store manager.

Troubleshooting and repair of technical issues for users of Unix based pharmacy control software. Performed telephone support as well as internet/dial-in direct repair of customer's systems.

Telephone support for internet customers on various platforms. Addressed connectivity issues for dial-up and ADSL, email issues, newsgroups, browser problems and any other internet issue that customer experienced. Handled escalations from lower tier technicians.

Incomplete, Computer Information Systems (Application Developer)

Studied various aspects of PC programming using primarily Visual Studio.

B.S, Psychology

Activities and Societies: Psi Chi I majored in psychology with a minor in German. I was in the Senior Honors Program in Psychology which.

Diploma, College Preparatory

Activities and Societies: Editor in chief of school newspaper. Spanish Club. Jefferson Society, a literary association. MMI was primarily.