Summary:Supervised the formation, execution, and tracking of technical service Budget. Created quarterly budget presentations to upper management detailing key accounts status listing opportunities, challenges and exposure with constant emphasis of the bottom line. Managed all vendor invoicing with primary focus on cost containment and meeting budget cost and expense goals.Interfaced with all company areas including I.T,. Tax, Finance, Legal, Marketing and Sales providing answers and solutions to internal and external issues/ opportunities.Key Accomplishments·Part of a small team of service management personal responsible for building bottom line operating profits up over $60MM over a 5-year period, moving technical service revenue to a top performer within Fujifilm’s Imaging Division.· Created unique pricing strategies and support programs for all service related products utilizing specialized cost reports to maintain the highest possible profit margins. · Created SAP “Outline Agreements” totaling over $25MM, reducing invoice approval process to one signature, eliminating late payment to vendors.· Increased service agreement sales for Independent Labs by over 25% by developing marketing materials for both sales force and direct customer. Developed all pre-installation instruction manuals, equipment warranty statements as well as terms and conditions documentation.· Integral part of a new business service structure creating business opportunities in the new technical areas of informational kiosk systems, digital signage, and other non-photo products.

Summary:Managed Customer Service Order Entry staff during a time of National Account's explosive Minilab growth including Walmart, Costco, Ritz Camera, Longs Drugs and many more multi-tiered accounts. Oversaw the ordering, tracking and logistics of all Main Body Lab Equipment from manufacturer to Warehouse, involving constant negotiating in order to meet Customers increasingly demanding delivery dates. Maintained close direct communication, including on-site meetings with key account customer upper management. Actively participated in Fujifilm worldwide distributor meetings presenting current sales performance, current issues/ opportunities.Key Accomplishments: ·First equipment Product Manager to attend weekly meetings with Technical Service, getting the full pictures of services’ issues and concerns.·Dramatically improved equipment delivery process by developing a pre-stage system for key accounts resulting in the elimination of return visits by service technicians to install back ordered accessory items.·Updated entire equipment and accessory hierarchy coding, consisting of over 10,000 products, and allowing upper management to accurately view daily and MTD revenue and quantities for main body and accessories.

·Through Sales Training and demonstrations, Durst Profession Horizontal Auto focus Mural Enlargers became the best selling horizontal enlarger for Pro Labs and Government locations.·Responsibilities included installation, service support for Durst Products as well as support for Colenta professional processing equipment.· Requirements included frequent travel with sales force as well as constant customer contact.·Managed the setup of GSA (government sales) for Durst and other Colenta equipment·Developed and ran a 2-week intensive operational minilab customer training program over a 21/2 year period.·Covered general product sales in Upstate New York.