· Manage relationships with key data sources, companies and institutions.· Gather, assemble and process data to populate databases, disseminate results and generate reports.· Develop, build and maintain a comprehensive database on energy demand, energy supply, energy prices and other factors that influence energy consumption patterns.· Based on renewable energy data gather, verify, update and create new public GIS maps and datasets to give users a better end user… Show more · Manage relationships with key data sources, companies and institutions.· Gather, assemble and process data to populate databases, disseminate results and generate reports.· Develop, build and maintain a comprehensive database on energy demand, energy supply, energy prices and other factors that influence energy consumption patterns.· Based on renewable energy data gather, verify, update and create new public GIS maps and datasets to give users a better end user experience while also providing more up to date relevant data.· Generate and publish reports as required to meet the needs of bodies such as the Department of Communications, Climate Action and Environment, Environment Protection Agency, Eurostat and the International Energy Agency.· Identify data gaps, develop data procurement mechanisms and enact change mechanisms to improve both internal and external systems where possible..· Represent SEAI and Ireland in various fora such as Eurostat, EU and International Energy Agency.· Head of vendor selection commitee for Geographic Information SystemsNecessary technical Skills:- MS Access, Excel and SQL Server- ArcGIS Online and ArcGIS Pro- Change management/Process documentation mechanisms- Internal/External reporting tools- Excellent communication/organisation skills Show less

Worked as a consultant for the regional power company BC Hydro in Vancouver, BC. Coordinator for implementation of modern systems and processes to replace legacy systems and processes, including initial planning, design, implementation, end user testing, troubleshooting, department support and reporting on a range of projects, some individual, some as part of larger team.Tasks/duties:Primary role was to modernize, integrate and improve outdated internal processes and… Show more Worked as a consultant for the regional power company BC Hydro in Vancouver, BC. Coordinator for implementation of modern systems and processes to replace legacy systems and processes, including initial planning, design, implementation, end user testing, troubleshooting, department support and reporting on a range of projects, some individual, some as part of larger team.Tasks/duties:Primary role was to modernize, integrate and improve outdated internal processes and applications, moving from legacy systems and processes to modern techniques and applications Planning, development, roll-out and documentation of new processes and methods such as SWMS - a new department wide application for tracking implemented using Agile methodologies over 3 months to replace 4 legacy systems, design of custom user-friendly Access databases and a new streamlined customer approval process in SAP Development of training materials and in-depth training for these new systems and processes, quality control, data reconciliation, testing, tracking and resolving defects or issues and implementing feature requests where possible Working with management, engineers, surveyors and analysts across departments to resolve issues such as process gaps, training materials and insufficient documentation of processes Other roles included producing, analyzing and interpreting reports, and to identify financial/cost issues using trend or other analysis for Project Manager, Work Package Manager or Scheduler Generating and preparing variety of business reports in SAP, Excel, SWMS and internal databases on daily and weekly basis Responsible for coordination of deployment for Telecom devices and pivotal projects into the field on a weekly basis Mesh network planning and maintenance through MapPoint and DAD Show less

Using the SAP and POS system to process invoices and queries Completing Excel sheets, reports, and liaising with customers and suppliers, document analysis, invoice validation, completing accounts and meeting daily targets Handling escalated customer complaints via phone, email and in person Running in-store product and service training sessions for staff as well as introductory training for new staff on all internal systems Designing a Microsoft Access… Show more Using the SAP and POS system to process invoices and queries Completing Excel sheets, reports, and liaising with customers and suppliers, document analysis, invoice validation, completing accounts and meeting daily targets Handling escalated customer complaints via phone, email and in person Running in-store product and service training sessions for staff as well as introductory training for new staff on all internal systems Designing a Microsoft Access system to keep track of repairs, automate processes and improve tracking through Macros and Form, Query and Report creation Show less

Worked on the telecommunications campaign as both an outbound sales agent and a retentions agent, primarily focused on to keep customers with the company who wished to cancel their services and trying to deal with their issues in a variety of ways.Had to adhere to very strict sales and retentions targets which must be met at all times as well as multiple quality and verification tests measuring performance.Took part in multiple quality sessions and training on different sales… Show more Worked on the telecommunications campaign as both an outbound sales agent and a retentions agent, primarily focused on to keep customers with the company who wished to cancel their services and trying to deal with their issues in a variety of ways.Had to adhere to very strict sales and retentions targets which must be met at all times as well as multiple quality and verification tests measuring performance.Took part in multiple quality sessions and training on different sales techniques, customer profiling and ways of dealing with objections/ issues from customers. Show less

Implementation of Splunk, an overview security system, into businesses of various sizes with different needs, requiring customisation and close communications with end users.