Responsible for owning and managing the Samsung range of Mobility Solutions, including Samsung Knox portfolio, Professional Services, Support Packages, Partner Solutions and 3rd Party Accessories in the UK & Ireland

Responsible for managing and driving the sale of the Samsung Knox Cloud Applications portfolio across UK & Ireland channels. This role involves working with all Samsung Distribution, Reseller, Operator and new channels to drive pipeline and sales via each channel. Presenting the benefits of Knox to key Enterprise customers and ensuring that customers get the best experience.

A subject Matter Expert on the Mobility Solution Sales portfolio and primary point of ownership, mentoring and coaching for the Account Management and Acquisition Sales community within Vodafone in the East & East Midlands region.The Mobility Solutions Portfolio includes:• Managed Mobility – Vodafone’s portfolio of industry leading EMM platforms and value add services, enabling Enterprises to secure and effectively manage their mobile device estates and the applications and data deployed to them.• Workforce Mobility – Vodafone’s comprehensive workforce mobility solutions enabling enterprises to effectively mobilise their front line workforce. Removing paper through digitising and automating workflow and helping organisations to make informed decisions in dynamic way. Providing an end to end solution including the ability to utilise IoT solutions.Comprehensive experience of selling complex solutions to both Private and Public Sector organisations, with knowledge of Public Sector procurement frameworks

Providing a consultative approach to sell a range of Vodafone's products and solutions to Public Sector customers. Helping customers to embrace "better ways of working" by providing applications, solutions and consultancy to enable mobile and flexible working. Responsible for making customers aware of the broad range of solutions that Vodafone Enterprise Services have to offer, such as Applications, Consultancy, Enterprise Mobility Management, Professional Services, Hosted and Managed Services.

Manager of the Data Services Team, who provided independent consultancy to both new and existing customers on new technologies and solutions. I visited perspective customers on a consultative basis to help provide a unique and outstanding solution / service for customers which helped improve productivity, communication, time management, workflow, cost savings and also improve the customers chances of winning new business from being at the forefront of technology.The management of the Mobile Data Support team and Technical Specialist to ensure that they provide superior support and advice to customers within agreed SLA’s set.Created and implemented a business plan to lock some of Opal’s 100,000+ customers into 24 / 36 month contracts as well as increasing ARPU levels into the business. This has been a achieved by offering specialist solutions with no Capex to customers and customers are happy to sign for a longer term contract due to the fact that we are providing a solution compared to just a standard Mobile phone.Researched lower SME market that the TalkTalk Business part of the company is currently selling to, and discovered a possible requirement for a mobile email service with full synchronisation with easy setup and with no Capex. Designed and currently testing / implementing a hosted MS Exchange and BlackBerry environment for these customers. The service is unique to the UK and will offer a perfect add-on to the current TalkTalk Business offerings.As part of my VAP manager role I constantly researched the market for new potential products and solutions that increase ARPU for the business and make the company unique. I was very successful within this area and had several VAP’s who not only provided solutions and services to Opal but also connected their sim cards through Opal.

• Manager of data support team – responsible for two team members.• Testing and project management of new solutions for the company to sell.• Creation and management of new partnerships with companies to resell data products.• Support for sales visits to potential clients.• Installation of BlackBerry products on customers sites across various locations in the UK.• Problem solving any issues that may occur during installations on customers IT infrastructure.• Support of BlackBerry and all data products to both internal staff and external customers.• Research into new data products and solutions.• Responsible for the training of internal staff on data products and applications.• Training and support for both dealers and customers.• Management and installations of BlackBerry for a competitor Mobile Service Provider.• Responsible for the management of a cost centre for the Data support team.• Creation of monthly reports for management.• Planning and Implementation of 1st and 2nd line data support process.

• 1st and 2nd line support for over 2000 users across a wide variety of geographical locations, resolving PC/phone/network faults.• 1st line support provided via remote control of customers PC's with SMS software and the telephone.• Support of all wireless devices for remote workers including datacards and PDA / mobile phone solutions• 2nd line support on site for all users internally and also for visitors from various sites around the world. These faults are resolved by a visit to the users desktop.• Using and supporting the following computer packages: Windows NT, 2000, Lotus notes 4.5.2 and Release 5 and various in-house applications.• The installation of new PC hardware/ software/ Palm desktops/ business applications including SAP.• Support of data networking and telephony on site including fault resolution, moves and changes and the installation of new systems, including video conferencing.• Support and managing of several Projects i.e. the movement of 90 traders and equipment to a new location on site which had to be completed over a weekend, also allowing time for fault resolution.