• Developed a safety program that improved the fleet Safety Score from82 to 95 during my first six months and reduced costly DOT violations• Implemented a new fuel card program which is currently saving thecompany thousands of dollars each month• Led the launch of Tenstreet (SaaS) to underpin recruiting efforts, moreeffectively control candidate development, and streamline HR processes• Managed the screening process for driver applicants, conducted all finalinterviews, and determined which candidates are qualified to receive anoffer of employment• Collaborated with department leaders to develop a new Safety Trainingcurriculum to educate drivers about important safety tools and behaviors• Regularly reviewed driver’s logbooks for accuracy and compliance withFMCSA & DOT regulations• Created and maintained DOT required files and safety incident reports• Updated and verified insurance and maintenance records of equipment• Conducted regular safety assessments, identifying areas in need ofimprovement, and coached drivers on how to improve performance• Monitored all compliance items including physicals, licenses, & randoms• Assisted dispatch with planning and optimizing loads to ensure efficientutilization of drivers and equipment• Partnered with Director of Communications to recognize drivers, createsocial media content, and drive brand awareness of Dragon Xpress LLC• Worked directly with management to create strategic plans, supervisespecial projects, improve operational efficiency, and teamwork• Ensured adherence with corporate EHS and Transportation Departmentdirectives and requirements

• Led fleet operations which includes hiring, training, coaching, and evaluating performance to maximize productivity and results• Managed daily operations including dispatch, safety, and compliance• Supervised entire fleet of drivers to ensure safe and timely deliveries• Regularly reviewed driver’s logbooks for accuracy and compliance with FMCSA & DOT regulations• Created safety incident reports and maintained employee files including safety and payroll history• Performed regular company safety assessments, identified areas in need of improvement, and implemented corrective measures to protect personnel and equipment• Implemented new procedures to increase efficiency and streamline recordkeeping• Identified and addressed process deficiencies, avoiding costly pitfalls, and keeping operations scalable for future expansion• Administered employee payroll and oversaw Accounts Receivable• Created a new digital presence for the company and monitored social media accounts

• Directed day-to-day operations to accomplish business plan and achieve profitability goals• Responsible for providing leadership and direct supervision for nearly 250 employees including drivers, attendants, dispatchers, back office and support staff• In charge of recruiting, advancement, retention, and discipline of transportation personnel across multiple school districts• Engaged in consistent dialogue with transportation partners, school officials, parents, and members of the local community to plan, promote safety, and resolve complex situations• Provided training for drivers and attendants on passenger management and safety related issues• Reviewed driver performance, performed routine safety inspections, and investigated accidents• Prepared and submitted all necessary accident related compliance forms and analyzed safety trends• Enforced federal, state, and local rules for safety, along with company policy regarding safety and operations• Managed, organized, and interpreted financial reports to ensure peak financial performance• Strategically interacted with the Teamsters union to assuage concerns and avoid grievances

• Responsible for the safe and timely transportation of more than 100 children every day• Completed DVIRs (Daily Vehicle Inspection Reports) to ensure safety• Carefully listened to student concerns and intervened when necessary to deescalate potentially dangerous situations• Maintained after-hours availability to provide on-call coverage

• Engaged with clients as a personal banker and teller to provide accurate and efficient service• Sold, opened, and maintained all retail products and services of the bank and cross-sold other lines of business such as commercial, wealth management, mortgage, and on-the-job banking• Maintained a system of orderly follow-up by e-mail, telephone, and mail to clear up client concerns and ensure that resolutions were completed in an accurate and expedient manner• Promoted security by monitoring customer behaviors and following established protocols to protect individuals and assets• Balanced daily cash deposits and vault inventory with zero error rate

• Trained, supervised, and coached teller staff, handled daily operations, and managed collections• Balanced currency and coin vaults, ordered cash for drive-thru and teller stations, oversaw and approved transactions as needed, and resolved customer questions and concerns• Designed and implemented successful marketing strategies to promote company's products and services while conveying an image of quality and integrity to generate sales