Barry Mullen Email and Phone Number

Supporting Roche Molecular Solutions customers, to provide the best health care solutions to patients across the UK and Ireland.

- Providing effective telephone & on-site troubleshooting application support to customer inquiries and complaints, ensuring a speedy resolution- Providing comprehensive on-site customer training on Roche Molecular assays and instrumentation- Identifying customer complaints that require escalation according to company procedure to 2nd level support and building strong communication channels with the 2nd level support team- Working closely with our Regional Customer Support Centre (RCSC) supporting diagnostic and Life Science customers- Providing support to the Sales and Marketing teams to maximise business opportunities and minimize technical complaints- Accountability for support of the Roche Molecular Systems product range, primarily focusing on the Molecular Diagnostics & qPCR/NAP product portfolios.- Developing and maintaining strong relationships with customers, colleagues and global divisions, to provide a superior customer service for complex support cases by driving results.

- Performing laboratory analysis, including HPLC, AA, UV, FTIR and GC, based on documented analytical methods and procedures.- Analysis to the appropriate test specification of raw materials, finished goods and any other routine and non-routine analysis as required.- Ensuring all bench reagents and volumetric solutions are prepared as described in documented procedures and have been standardised where necessary.- Implement calibrations of laboratory equipment and ensure that all such equipment is maintained in good working order.- Contribute to the writing of specifications, analytical methods, and validation of methods.- Maintain neat and accurate analysis records.

Applications Specialist in Thermo Fisher Immuno Diagnostics Division (IDD), covering Ireland, North East England and Scotland.- The delivery of basic, refresher and advanced training courses to end-users on a range of instrumentation at the customer laboratory and in-house.- Performing instrumentation verification assay runs and dilution qualification tests on instrument installations.- Providing support to the technical support Hotline.- Supporting and working closely with sales, service and marketing organisations to qualify and fully understand customers’ needs.- Providing support for reagent and system-based issues through phone support and customer visits as required.- Developing training material, support literature and technical guidance for external and internal customers.- Completion of service reports in CRM and delivery to customer in a timely manner.- Adherence to regulatory requirements and company policies.- Participation in service and commercial meetings when required.- Adherence to ISO9001 and ISO13485 and the quality management system.- To maintain the required level of product knowledge on instruments and assays to enable our customers to be successful.

- The handling and troubleshooting of technical customer queries.- Instrument installation and qualification of a range of analysers in clinical and research laboratories.- The provision of product information, advice and training on the application of Randox procedures.- The review and analysis of performance data and comparative studies.- The use of query-logging software to record and monitor the status of customer and internal queries.- The use of query-logging software to record and monitor the servicing and maintenance of commissioned Randox analyser systems.- The development of a high degree of product knowledge covering all Randox product groups.- Product recall and customer notification responsibilities

-Developing operational knowledge on various third-party clinical chemistry analysers-Compiling information on these analysers by liaising with end-users, distributors and Randox sales staff-Troubleshooting application based technical queries in accordance to company procedures-The provision of information and advice on the adaption of Randox reagents for manual and automated use to Customers, Distributors and other Randox staff-Developing the technical expertise of Randox sales representatives and Distributors worldwide by providing theoretical and practical training-Generating, checking and updating of IFU (Instructions for Use) and ISA (Instructions for Specific Applications) documents for various automated clinical chemistry and immunoassay analysers in accordance to company procedures-Attend training and to develop relevant knowledge, techniques and skills-Use of Respond, Sage, SharePoint, Microsoft Word and other Microsoft office products-Visits to customer sites to troubleshoot problems, install applications and offer technical and sales support where required

-Product specialist for Haematology/ Coagulation product line, contracted by all NHS laboratories in the north of Ireland.-Actively sell to pharmaceutical, biotech, veterinary and clinical diagnostic companies: private, public and governmental hospitals and clinical markets, laboratories, academic and research institutions.-Represent and deal with internationally renowned manufacturers

-See above

-Computer entry of clinical laboratory requests, creating work lists-Setup, operation and shutdown of clinical laboratory instruments-Body fluid analysis, using manual and automated testing procedures-Quality control evaluation and data review of analytical runs-Preventive maintenance of clinical laboratory instruments-Computer entry of analytical results-Document test data-Inventory control of routine materials used within the clinical lab-Inventory control of send-out supplies and fulfilling send-out requests-Trouble-shooting and problem-solving responsibilities-Administrative functions-Create and QC lab orders-Associate training-Assist lab technical director in organizing details for studies and special projects-Assist lab technical director in monthly review and evaluation of internal quality control values-Assist lab technical director in investigating external proficiency result discrepancies-Update SOPs-Interact with clients-Meetings/in-service education

-Processing of blood, serum, coag & urine samples-Labelling of samples and forms-Setting up and maintenance of lab equipment-Stock Control

-Analysis of raw materials using a variety of techniques including HPLC Analysis-Monitoring of temperature and pressure in production areas-Monitoring of air particulates in production and analytical areas-Analysis of microbial contamination in production and analytical areas-Data entry of results and report writing