An experienced manager with a background in ICT, Operations, Service Management, Incident Management, Change Management, Procurement, and Application Support and Training, primarily in the financial sector and latterly in an engineering firm. Successfully managed complex international projects with diverse offshore teams and challenging deliverables. High level of literacy with proven writing and proofreading skills. Excellent people management & development skills with mentoring, staff performance management & graduate support responsibilities. Hamworthy Heating Ltd - Materials Control Manager - Primarily managing the Procurement Team in this Poole-based engineering firm; also providing staff mentoring and support across wider Operations team for the Ops Director. Taking a redundancy package in April ‘17 as the company’s parent firm has decided to relocate all Operations to Hull - I am keen to remain in the south. JPMorgan Chase (Formerly Chase Manhattan Bank) - Vice President - Service Support Manager - Managing an international (UK & India) team providing a full range of ITIL service support functions to Treasury Services and Global Banking - including Change, Incident & Problem Management, Service Reporting, and Disaster Recovery. VP Incident Manager - providing 24/7 Incident Management services to JPM Treasury Services - supporting a large number of critical payments platforms and ensuring fast response to fix and minimise client impacts through early escalation and resolution. Change Manager - responsible for ensuring all Treasury Services application changes and major releases were executed in a planned and well-controlled manner in full compliance with the Bank’s strict Change Management Policy. Project Manager - 2001 to 2004 - for a series of efficiency-driven operational consolidations with the purpose of reducing duplicated global messaging operations in multiple global locations into a single operation in Bournemouth, UK.