Barry Shields Email & Phone Number

Paisley, GB

Leading a large commercial team to implement Three's sales strategy in our Contact Centre across multiple partners and locations, both onshore and offshore.Responsible for developing and driving Three’s Commercial Service Strategy ensuring our customers experience better connectivity through our products and channel interactions.Passionate about using new.

Glasgow, United Kingdom

Deliver exceptional commercial and customer outcomes in our Contact Centre retentions channel to support the growth of the business. Leading teams in both partners to achieve stretching goals by setting clear direction, recognising excellence and developing a culture of accountability.Collaborate with internal teams to ensure consistency across both.

Playing a major role in Three's transformation and growth in Glasgow I led multiple departments in our Telesales operation. As part of Three’s developing customer contact strategy, I was responsible for the successful set up and implementation of new digital multichannel departments – Web Interact & Video Calling.Further to this I had accountability for.

Successfully piloted and rolled out a change in Retentions strategy which resulted in a 6% reduction in customer churn levels.Led a project to improve site performance by 10% through targeted performance management of department bottom quartile. Led a group of management development candidates resulting in all of them being promoted to ATL or TL within a.

Accountable to delivery of all client customer and compliance objectives and managed client relationship to ensure clarity and alignment of objectives and delivery.Integral part of project start-up of main sales campaign which developed from 10 to 60 FTE.Created and implemented employee development structure to support achievement of Investors in People.

Education record

Hnc Learning & Development

Certificate In Training Practice