Hospitality Manager (Match Day Only)LIVERPOOL FC (A market leader and award-winning corporate hospitality department operating on an matchday basis catering for 8000 people they also cater for any occasions outside of football. This is one of the most well-known football brands worldwide)• Managing, Training and Developing 70+ members of staff to perform to their full potential ,while providing world class service up to 2000 guests • Managing and coaching of all staff including agency.• Taking full ownership for providing a well managed and quality experience for players families and guests, former players, official sponsors, and partners of Liverpool FC in the VVIP and VIP lounges at Anfield Stadium on match days• Liaising with the Executive Chef and partnership team to ensure the smooth running of the hospitality lounges ensuring that the food and drink service is of the highest standard and all allergens are dealt with in a clear professional manner • Ensuring that offerings are in accordance with relative costed packages and anything outside of this is billed.• Debriefing senior management on implementation and any improvements that could be made in any of the areas post-match• Assisting in non-matchday events as required

Regional Services Manager Wales and WestSODEXO (Sodexo offerings range from food service operations including staff restaurants, catering, executive dining, vending, and meal delivery, to integrated facilities management services that include both soft services (reception, concierge, cleaning, pantry, laundry, groundskeeping, waste management, vendor management and more with well established clients including MoD and MoJ.• Managing a business area across 36 sites with 67 staff members, I manage multiple services, to the highest standards, and to commercial contract service level agreements, embracing innovation, continuous improvement, compliance, and governance• Leading and delivering projects and initiatives, as defined by SLT, in a timely and effective manner• Effectively managing and engaging a large team of supervisors and frontline colleagues, so that all individuals are positively motivated and high performing• Managing the weaker areas of my region and dealing with all HR Issues• Experience of effective remote people management• Ability to interpret and effectively utilise financial and commercial information to the benefit of the account, the client, and the overall segment• I manage my own time effectively, amid completing business demands, within a fast-paced operational area opting to be proactive as opposed to reactive • Assisting colleagues and Management where possible to embed collaborative working

Mess Manager ESS, COMPASS GROUP (ESS is a market leader in the Defence and Government Services sector. As well as providing quality catering, retail and leisure services, they offer a portfolio of superior and sustainable soft services, including hotel, cleaning, waste management, security and reception services. ESS, support the wellbeing of thousands of military and police personnel and civil servants) • Managing a team of 15-25 employees over two sites• Covering a range of HR duties including recruitment, induction and onboarding, appraisals, capability, grievance, and staff discipline as part of the Mess Manager responsibilities• Planning, budgeting, organising, and overseeing all functions and events on site including offsite hospitality & conferencing ensuring service consistency regardless of location.• Costing of all events with required margins and follow up invoicing and payment management• Managing diary for multiple events and day to day conferencing • Completing staff rostering to set budgets, work details, welfare and discipline approved by the Contract Manager and in accordance with company policies • Controlling and running three business financial accounts covering food, the bar and hotel services with full responsibility for the outcome as well as P&L reporting• Galvanising staff by providing a motivating work environment where bespoke training is available, so staff can take ownership of their own career aspirations• Ensuring service / delivery standards are achieved, maintained, and developed as outlined in SLAs• Closely monitoring staff duties and hygiene standards so they are always kept at a high quality • Instrumental in running a well-stocked bar including the ordering and maintaining of cellar stock, the security of stock and cash and conducting regular stock checks• Allocating accommodation and ensuring an effective housekeeping service• Deputising and acting up as Duty Manager undertaking holiday / weekend cover as required

Mess Manager (Promoted to Combined Mess Manager 2019)• Managing a team of 15-25 employees over two sites• Covering a range of HR duties including recruitment, induction and onboarding, appraisals, capability, grievance, and staff discipline as part of the Mess Manager responsibilities• Planning, budgeting, organising, and overseeing all functions and events on site including offsite hospitality & conferencing ensuring service consistency regardless of location.• Costing of all events with required margins and follow up invoicing and payment management• Managing diary for multiple events and day to day conferencing • Completing staff rostering to set budgets, work details, welfare and discipline approved by the Contract Manager and in accordance with company policies • Controlling and running three business financial accounts covering food, the bar and hotel services with full responsibility for the outcome as well as P&L reporting• Galvanising staff by providing a motivating work environment where bespoke training is available, so staff can take ownership of their own career aspirations• Ensuring service / delivery standards are achieved, maintained, and developed as outlined in SLAs• Closely monitoring staff duties and hygiene standards so they are always kept at a high quality • Instrumental in running a well-stocked bar including the ordering and maintaining of cellar stock, the security of stock and cash and conducting regular stock checks• Allocating accommodation and ensuring an effective housekeeping service• Deputising and acting up as Duty Manager undertaking holiday / weekend cover as required