Managing social media accounts and marketing for upcoming dance classes and events. Increasing awareness of the Ceroc brand, attracting new customers and attracting lapsed customers. position includes branding, creating content using photos and videos. Making use of Adobe Photoshop,Illustrator, InDesign, Premier Pro and After Effects to a high level.

Running weekly dance classes covering multiple dance styles weekly. This also includes running workshops, private dance lessons for individuals, creating all marketing and managing all the administrative duties associated with the running of the company.During covid, classes have been conducted online via Zoom and other online video platforms.

Owner and operator of Phoenix Promotions. I am responsible for the day to day running of the company including all promotions, financial information and marketing.Phoenix Promotion delivers entertainment solutions to clients. This can include singers, dancers, DJ's, party hosts, choreographers, specialist acts, kids entertainers and more. As well as providing entertainment solutions to clients, I also can arrange the promotion and marketing of events through social media platforms as… Show more Owner and operator of Phoenix Promotions. I am responsible for the day to day running of the company including all promotions, financial information and marketing.Phoenix Promotion delivers entertainment solutions to clients. This can include singers, dancers, DJ's, party hosts, choreographers, specialist acts, kids entertainers and more. As well as providing entertainment solutions to clients, I also can arrange the promotion and marketing of events through social media platforms as well as taking care of promotional materials including flyer design, video packages and custom websites. Show less

Working mainly as an accommodation assistant responsible for finding incoming international students with suitable accommodation and managing this throughout their stay. This would mean liasing with host families and student accommodation facilities as well as managing repairs, cleaning and turnover of properties for students.The role also included chasing payments, managing supply levels, reception duties, dispute resolution, safe guarding and taking over basic maintenance duties in… Show more Working mainly as an accommodation assistant responsible for finding incoming international students with suitable accommodation and managing this throughout their stay. This would mean liasing with host families and student accommodation facilities as well as managing repairs, cleaning and turnover of properties for students.The role also included chasing payments, managing supply levels, reception duties, dispute resolution, safe guarding and taking over basic maintenance duties in the months before Covid-19.Also had responsibility of IT within the school, which included dealing with computer and network issues, upgrading laptops, sourcing suitable systems and software for the school and setting it up as well as training staff on its use. Show less

Conducting various workshops in and around London for mainly children between 4 and 12. This is a self employed role which meant I had to be very organised with my time and diary. I had to travel to and set up prior to workshops then deliver the workshop in an engaging way for students and teachers alike before packing up and delivering materials to lock up for other facilitators to use.

Working at the Front Desk dealing with guests including check-in, check-out, requests and complaints. As well as this, and dealing with daily administration duties, I organise and promote our 5 meeting rooms to outside clients which includes promotion, sales and bringing in regular clients to ensure our rooms are used to maximum capacity.

Being the first point of call for all guests staying in the hotel, I am responsible not only for checking guests in and out of the hotel, but making sure that guests' stays are as comfortable and as enjoyable as possible. As I have a great knowledge of the city, I also act as concierge as a part of my job role.This role also requires me to make reservations, check and confirm current bookings as well as take payments for rooms and extra services purchased during a stay.

Finding and recruiting home owners to act as hosts for overseas students during their time in Edinburgh. I had to conduct annual inspections to ensure that the host housing was up to standard in line with company regulations. I was also responsible for ensuring students wellbeing throughout their stay as well as ensuring that payments from students and to hosts were made promptly. A high level of customer service and being able to competently resolve any arising issues or complaints from… Show more Finding and recruiting home owners to act as hosts for overseas students during their time in Edinburgh. I had to conduct annual inspections to ensure that the host housing was up to standard in line with company regulations. I was also responsible for ensuring students wellbeing throughout their stay as well as ensuring that payments from students and to hosts were made promptly. A high level of customer service and being able to competently resolve any arising issues or complaints from students and/or hosts was another important role in this position to maintain the happiness of both students and hosts. Occasionally, this would mean transferring students to new host families and updating systems to reflect this to keep other staff aware of any operational changes within the school. In addition to these daily duties, I continually updated the company website promoting the sales of courses. Show less

Organising and planning day to day activities for guests at several hotels in conjunction with the owner of the company. Working with and organising a team of staff to run various programs as well as provide support in other hotels and dealing with problems and complaints when required. I was also responsible for cash handling, creating functional staff rotas and ensuring stock levels were adequate. Proven record of working to targets, ensuring my team and I consistently scored highly on the… Show more Organising and planning day to day activities for guests at several hotels in conjunction with the owner of the company. Working with and organising a team of staff to run various programs as well as provide support in other hotels and dealing with problems and complaints when required. I was also responsible for cash handling, creating functional staff rotas and ensuring stock levels were adequate. Proven record of working to targets, ensuring my team and I consistently scored highly on the Customer Service Questionnaires. A very high standard of customer service was required at all times in this role as I was always customer facing and usually always the guests first point of contact on a daily basis. Show less

Creating and providing a daytime and evening entertainments programme for holiday makers at their hotel. Working with both adults and children at various points of the day, helping holiday makers with all queries where possible. Presenting and performing (which includes but not limited to singing and dancing) on a nightly basis. Working as part of a team in each hotel maintaining a friendly and approachable attitude whilst offering the highest level of customer service possible.

Responsibilities included: cashing up, till checks, safe checks, serving customers, dealing with complaints and any other issues. Also ran karaoke as the presenter at the weekend.

My main role in this position was to allocate students who applied for on campus accommodation suitable rooms for the duration of the academic year and managing the accommodation throughout the year. This would include, processing applications, allocating students to rooms matching them with suitable roommates and dealing with any arising problems. Occasionally, I would have to move students due to disputes or for health/environmental reasons and subsequently manage any maintenance required… Show more My main role in this position was to allocate students who applied for on campus accommodation suitable rooms for the duration of the academic year and managing the accommodation throughout the year. This would include, processing applications, allocating students to rooms matching them with suitable roommates and dealing with any arising problems. Occasionally, I would have to move students due to disputes or for health/environmental reasons and subsequently manage any maintenance required. (For example, one block experienced a bed bugs outbreak so I had to rehome all students in affected and surrounding areas supplying advice and ordering a cleaning service for their belongings, organise exterminators and a deep clean of the area and once sorted, moving students back in dealing with any student concerns). I would also be responsible for dealing with making sure cleaning staff were aware of rooms requiring cleaning when students move out so rooms would be ready for a new student. In summer months, the accommodation was used as a hotel for visiting schools and groups and was managed as a hotel with guests moving in and out daily and rooms needing cleaned and maintained more frequently. Show less