Respond to and manage major incidents relating to Priority 1 Information Technology Infrastructure and Architecture for Corning Incorporated and it's subsidiaries, worldwide

Primary Point of Contact and Sr. Engineer for 450 user base Citrix Xenapp Environment, address and complete escalated tech bench tickets. Manage migration, upgrades, and implementation of virtual servers using Vsphere 5-6.x. Engineer Citrix Xenapp and Xendesktop environments for new and existing clients added to private cloud as well as multitenant environments and on premise locations. Natural leader to technical support staff and trusted advisor with emphasis on teaching, advising, managing staff projects. Create and implement new policies and procedures in a high pressure and highly productive, technical atmosphere. Review daily, weekly and monthly data analytics, report findings and provide infrastructure maintenance recommendations. Provide proactive support to over 14 medium sized corporate clients hosted in a mixed multitenant hosting environment. Excellent prioritization and time management skills. Proven record of award winning customer service. Reliable On-Call rotation member. Extensive technical documentation producer.

Assist Sr. Observer managing and coordinating field operations i.e. data collection, vehicle maintainance, gear count, crew location and status. Account for and process multiple terrabytes of seismic data on a daily basis, maintain and troubleshoot field and recorder computers and hardware such as ethernet switches, cables, Iseis Sigma boxes and batteries. Ensure data is properly accounted for and shipped to Microseismic Processing Department by following company data shipment procedures.

Managed line crew to layout and pickup seismic gear on 2D and 3D field jobs using Aram Aries equipment. Experienced using maps and GPS devices to maintain crew location in the field. I also have experience operating vibrators in roadside and field environments. Obtained class B CDL Permit as well as airbrake and hazmat endorsements. Supervisor for field operations

Provide sales and service to an extensive client base including home users, businesses and corporations. Assemble and configure custom PC's using Microsoft Windows operating systems as well as providing after sale support. Design and implement wired and wireless networks, provide onsite as well as in house PC repairs, data recovery skills, backup solutions using images. I have also trained interns from SCT Boces, Corning Corning Community College as well as manage daily business functions Ie; inventory control, ordering, customer based skills and relations in a quality controlled work environment

Installed desktop PC's as needed for clients, Installed and configured Microsoft Windows 2000 PRO, Windows XP Home, XP Pro, Windows Vista home, premium and business. Added and configured PC's to domain controllers and exchange servers, installing network printers and repaired various hardware related issues. 7 years experience managing users and user profiles with Active Directory as well as access rights to server shares

Diagnosed and repaired laptop and desktop computers in a field and office environment. maintained data and voice communications over wireless networks supporting multiple users. Installed and configured routers, hubs, and switches as needed