Barry Yoder (Msm, Cpcu, Cic) Email & Phone Number

Allentown, Pennsylvania, United States

Lead a team of Underwriting Specialists and Directors accountable for profitable growth of target customers for Southern Region (North & South Carolina, Florida, Georgia and Texas).• Successfully integrated team members from the Fireman’s Fund Insurance Company acquisition into the ACE culture. • Developed and facilitated product and process training. • Achieved Regional Total Premium Plan.• Exceeded New Business Plan by 20%.

Pa/De/Nj

Develop and implement the strategies needed to achieve the established profit and production objectives for the territory.• Exceeded premium growth goal.• Achieved 22% growth in target lines of business.• Improved Loss Ratio by 5 points. • Created and executed a strategic Agency Management Plan.

Manage a multi-location staff of 200+ call center employees. Create, achieve and monitor performance metrics. Champion innovation and process improvement to deliver superior, consistent customer service and productivity gains. • Created a strategic plan to centralize policy processing and reduce expenses. • Developed and implemented a structured quality assurance initiative grounded in Voice of the Customer data. • Designed and delivered training to improve the customer experience.• Improved service quality results by 20 points and customer satisfaction scores by 14 points.

Managed a team of underwriting and sales professionals accountable for growth and profit. Led the quality review process, conducted audits, analyzed data, developed corrective action plans, created and delivered targeted training programs. • #1 results ranking within peer group. • Exceeded revenue plan by 8%. • Achieved a loss ratio of 36.5%. • Developed and coached direct reports resulting in 30% being promoted into positions of greater responsibility.

Bethlehem, Pennsylvania

Developed and executed territorial plans/objectives. Managed the achievement of sales, underwriting and profit/loss objectives. Led the VIP team servicing high profile accounts.• Facilitated Agency Council meetings and composed written company responses to issues, improving customer communication • Negotiated terms and conditions to write the company’s largest account.• Introduced a formal audit process and training program improving results by 15%.• Identified root cause of losses and implemented long-term strategy to improve results. Actions resulted in 35% premium growth and ten point profit improvement.

Msm, Management

Black Belt, Six Sigma

Obtained Six Sigma Black Belt Certification

Ba, Psychology/Education