Senior Production Support Specialist
Current● Retail Banking, Monitoring, & Incident Management ● Provide 24/7 production support for mission-critical retail banking systems, ensuring minimal downtime and rapid recovery during outages.● Monitor key systems and resolve technical issues related to batch processing, firewalls, FTP/SFTP, and databases (SQL, Oracle) ensuring continuous operations.● Collaborate with development teams for root cause analysis, generating incident reports and tracking resolution through ITIL-based processes.● Lead incident management and coordinate with cross-functional teams to restore services during high-priority outage situations (Priority 1 & 2).● Actively manage and maintain QA environments (UAT, IST), ensuring that test systems mirror production environments for seamless deployments.● Designed and implemented automated solutions to reduce repetitive tasks in daily operations, resulting in a 15% increase in team efficiency.● Created and maintained scripts using Unix scripting to automate routine checks and task executions, minimizing manual interventions.● Collaborated with change management teams to ensure all production updates follow strict governance protocols while balancing the need for timely delivery.● Conduct root cause analysis (RCA) reports post-incident and implemented corrective measures to avoid future occurrences.● Worked closely with business stakeholders to align technology solutions with business requirements.● Key technical skills: HP Tandem NonStop (SCOBOL, COBOL, TACL), Java, SQL Server, UNIX, Windows environments.● Familiar with trading instruments such as equity, options, mutual-funds, and fixed income, ensuring robust support for wealth management systems.
