As the owner of Cyberfix, I'm passionate about empowering small and medium-sized businesses with top-tier IT solutions. With a degree in Business Administration from UGA and a Master's in Cybersecurity from Georgia Tech, I'm dedicated to providing strategic guidance and cutting-edge technology.My day-to-day involves:Strategic Planning: Developing and executing a long-term vision for Cyberfix.Business Development: Building strong relationships with clients and partners.Team Leadership: Inspiring and mentoring a talented team of IT professionals.Client Engagement: Directly interacting with clients to understand their needs and deliver tailored solutions.Technical Oversight: Staying up-to-date with the latest cybersecurity trends and ensuring our services remain cutting-edge.If you're a business owner seeking reliable, personalized IT support, let's connect.#cybersecurity #IT #smallbusiness #managedservices #cyberfix

In my role as Director of Operations and Technology at Precision Digital Dental Appliances, I lead the crafting of budgeting and projections, sourcing printing machines, manage technical solutions contracts, and oversee vendor management and P&L. The company projects 2.5 million in sales within 36 months at 75% capacity.⌖ Operational Leadership: Oversee day-to-day operations within the manufacturing environment, ensuring efficiency, compliance, and the highest standards of quality across all processes.⌖ Technology Implementation: Led the integration and optimization of technology solutions, including advanced manufacturing equipment, digital design software, and ERP systems, to streamline production and enhance productivity.⌖ Strategic Planning: Collaborate with the executive team to develop and execute strategic plans that drive growth and operational excellence within the dental appliance sector.⌖ Process Optimization: Implement continuous improvement methodologies to optimize workflow, reduce costs, and improve product quality.⌖ Team Leadership: Build, mentor, and lead a high-performing operations and technology team, fostering a culture of innovation, accountability, and teamwork.⌖ Quality Assurance: Establish and maintain robust quality control measures, ensuring that all products meet industry standards and client expectations.⌖ Vendor & Supply Chain Management: Develop strong relationships with key suppliers, negotiate contracts, and manage inventory levels to support production demands while minimizing costs.⌖ Budget & Financial Oversight: Oversee departmental budgets, monitor expenses, and identify areas for cost savings without compromising quality or productivity.⌖ Compliance & Risk Management: Ensure all operations comply with regulatory requirements, health and safety standards, and best practices within the dental manufacturing industry.

Distinguished as a leader within the organization, assisting with transforming concepts into pragmatic operations. Implementing cybersecurity strategies, integrating legal compliance, privacy considerations, and employee education. Delivered exceptional leadership in enhancing security postures against evolving threats through software deployments, testing, scanning, and monitoring, consistently aligning with NIST 800.171 standards.Notable Achievements:⌖ High performing member of the leadership team that moved Ace from a 40 million dollar company to a 300 million dollar company (in revenue)⌖ Created and enforced cybersecurity policies, ensuring the security of organizational assets and maintaining regulatory compliance.⌖ Managed incident responders, auditors, and security incident response with contract, remote, and on-premise employees. ⌖ Created and Managed procurement processes to realize an overall IT budget of less than 1% of revenues⌖ Architected a series of security breach playbooks, refining security threat mitigation procedures to ensure business continuity before, during, and after disaster recovery.⌖ Pioneered the institution of a high-impact weekly newsletter, seamlessly disseminating information related to critical updates, technological advancements, user insights, and cybersecurity advisories.⌖ Assembled and led a highly proficient IT team, orchestrating their growth through skillful budget management, technical mentorship, project supervision, consolidated documentation, and efficient deployment of new applications.This tenure as the IT Manager is a testament to my proficiency in leading multifaceted IT departments, nurturing technical prowess, and cultivating cohesive teams. My resolute commitment to leveraging security for strategic advantage underscores my capacity to leverage cybersecurity without inhibiting growth and innovation.

Continued from Above⌖ Participated in a spectrum of conferences, meetings, webinars, and clinics, consistently enriching knowledge of emerging technologies and streamlined methodologies.⌖ Cultivated a collaborative "no islands" ethos within the IT landscape, fostering a culture of information exchange, continuous learning, and meticulous documentation.⌖ Established optimal inventory thresholds and streamlined request processes, culminating in creating a just-in-time deployment framework.⌖ Systems administration proficiency across Windows and Linux environments. Vendor selection, contract negotiations, and the coordination of on-site, remote, and outsourced labor. ⌖ Lead the conversion from local data centers to cloud-based services, with monitoring and security at the forefront of the deployment. ⌖ The resident authority of organization-wide infrastructure, seamlessly interlinking seven geographically dispersed offices by managing switches, firewalls, VOIP systems, patch governance, and hardware/software standardization.⌖ Strategically architected and steered technology projects with overarching business objectives, achieving positive results.⌖ Orchestrated labor scheduling, procurement strategies, and the seamless integration of outsourced specialists, consistently delivering projects within defined scope, budget, and timeline parameters.

Throughout my tenure in the Financial Services Industry as a Software Quality Assurance Analyst, I consistently exhibited a commitment to excellence and innovation. I navigated the complexities of software regression testing, crafting comprehensive specifications and scopes to high standards of product quality and reliability.Notable Achievements:⌖ Formulated scopes for rigorous software regression testing, ensuring the highest standards of product quality and reliability.⌖ Assumed accountability for the upkeep of laboratory servers and the testing ecosystem.⌖ Helped to integrate virtualization technologies into the testing lab, enabling real-world client simulations that replicated authentic usage scenarios.⌖ Manual and automated software testing incorporating Hewlett Packard Quality Center testing software to enhance testing efficiency and accuracy.⌖ Engaged in project life-cycle meetings, playing a role in the collaborative creation and execution of client rollout schedules for non-disruptive product launches.

My tenure within healthcare IT was defined by navigating the complexities of nursing home facilities' technology integration. I helped deliver strategic solutions that optimized operational efficiencies. ⌖ Implemented and maintained Citrix server farms and client deployments, ensuring quality maintenance and functionality of virtualized infrastructure.⌖ Performed the successful integration of wireless roaming capabilities and Wi-Fi access points/controllers, specifically tailored to support electronic pharmaceutical distribution and documentation within the facility.⌖ Responsible for the implementation, configuration, and security enhancements of SonicWALL devices, enabling campus connectivity across multiple sites to ensure efficient data sharing.⌖ Implemented the installation of long-range wireless solutions, effectively extending campus-wide connectivity to previously remote and challenging-to-access buildings, thus increasing operational reach.⌖ Provided support for state-regulated and mandatory software systems, and enhanced reporting capabilities to adhere to stringent compliance standards prevalent in healthcare settings.⌖ Refined helpdesk software protocols, enhancing employee support procedures and positively affecting user experience within a demanding healthcare IT environment.⌖ Demonstrated a commitment to increasing the performance and functionality of office infrastructure, hardware, software applications, and associated peripherals..

My role as a Technical Team Lead and stand-in Manager developed my technical proficiency early in my career. While leading meetings, performing team management, I delivered technical support within a large industrial manufacturing environment. In this capacity, I contributed to a part of the operations of British Petroleum.Notable Achievements:⌖ Technical Team Lead and Interim Manager as necessary, guiding a team of six or more professionals.⌖ Orchestrated technical support initiatives, through issue resolution and system administration. ⌖ Initial point of contact and first responder for system administration matters; troubleshooting and resolving challenges to minimize disruptions.⌖ Led the implementation of cutting-edge technologies, including pioneering early Wi-Fi systems and handheld devices that transformed production and inventory maintenance processes, increasing efficiency and accuracy.⌖ Worked closely with the production and development departments, leveraging my technical skills to enhance manufacturing and tracking capabilities.⌖ Demonstrated a commitment to operational excellence by servicing and maintaining proprietary and specialized equipment in the manufacturing facility.

Notable Achievements:⌖ Demonstrated leadership by overseeing the Quality Assurance department, managing critical data uploads, and validating data integrity, thus ensuring the accuracy of electronic financial documents.⌖ Developed a process that effectively bridged the gap between paper documents and their digital counterparts, contributing to operational efficiency and compliance.⌖ Deployed modular networks in temporary office locations, delivering seamless connectivity even in temporary and transitional settings.⌖ Fulfilled a liaison role between corporate IT headquarters and the divisions, effectively synchronizing technological strategies and initiatives while ensuring that franchise offices were optimally supported.⌖ Orchestrated software and hardware deployment strategies while also performing updates, maintenance, and the sharing of critical information.