Barry Biedny Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Miami, Florida, United States

Assist client with any over the phone IT/Software Issues with in house software (Aspiring Minds Testing Software, Aviante, MS Office)Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutionsProvided maintenance, installation and configuration of network and workstation hardware and softwareCommunicate with customers and assist customers in identifying their queries.

Fort Lauderdale, Florida, United States

Assist The Sate of Florida with the Maintenance and deployment of Mobile COVID-19 testing centersProvide IT Support with All PC, Tablets, Label Printers, Laser Printers, all connectivity and Installing Laptops using Mako Medical Software.

Raleigh, North Carolina, United States

Phone- Email and remote desktop support of FM Systems Software: FM Space and FM Interact. This includes daily management of clients’ support tickets and timely response for each case, many times after recreating the client's environment in our local Server farm and in-house virtual environment.Served as Main Liaison for any Latin American ClientsProducts are computer aided facility maintenance software (CAFM). Knowledge of Autodesk CAD programs. Knowledge of Microsoft Office Suite (From Office 97 to Office 365)Both FAT client and Web based packages. Support areas Include IIS Management, SQL setup (2008R2 and forward), ODBC Connections, Windows Active Directory Permissions. All calls recorded via Sales Force / Jira ticketing software.

Hollywood, Florida, United States

In Charge of the Daily Operation and Maintenance/Repair of 126 Computers, 24 Servers and entire network Infrastructure (Wired and Wireless). Responsibilities also include support of proprietary Gaming systems (All Server based), Maintenance and repair of 126 PC’s, User setups on the network (Windows Domain environment) with proper access rights, Wireless Network of 22 Laptops in our training rooms, setup accounts on Exchange server. Additionally, oversaw all telecommunication responsibilities for the Casino (Land based and Wireless) and all Audio Video setups in the building as well. The Building had gone from 22 to 106 PC’s during my tenure. Directly involved in the IT structure and setup of both Tribal Hard Rock Hotel and Casinos opened in 2004.

Hollywood, Florida, United States

Originally brought on board to assist with the transition of over 200 machines for Windows 3.1 and Windows 98 on to a Windows NT based Domain in preparation of the Y2K transition. Ghosting of over 200 systems and Initial Domain and network setup. After project was completed Job became a support position for Hardware Repair and Software (Microsoft Office, Solomon, proprietary systems). Employed until promoted to managerial position at Tribe’s main casino.

Miami-Fort Lauderdale Area

Responsible for the daily supervision of up to 175 employees in the Emergency response field; In charge of employee evaluations and performance reviews; Also responsible for responding to 911 calls when extra assistance was needed; Involved in the original incorporation of Computer integration and technology roll outs at the company; this led into my transition into the Information Technology area. After the year-long project was complete, I sought employment in the IT field, which had become my passion.

Sunrise, Florida, United States

Repair of Personal Computers from multiple Vendors, such as Apple, Dell, Hewlett Packard, Compaq and multiple others. Support clients with connectivity issues to peripherals such as scanners and printers, Software configuration and support for Microsoft products and others. Employed until store closing