Barry Blaes Email & Phone Number

Responsible for providing support to our FE’s in the field.This includes providing break/fix help, ordering parts and interacting with customers request for service or analyst of their problems.

Somerset Nj

Servicing SUN systems at a large communications company in NJ.

Model bid requests for potential customers or existing customers when they would add equipment to their contract. Check said quote via P&L to make sure we were with corporate guidelines for gross margin.

Oversaw day to day operations of field service delivery to the central and northern NJ area. Monitored the field service branch costs. Worked with HR for hiring FEs to preform field service.Interacted with Contracts/PMOs when needed for the smooth running of the field service branch.Supervised and organized a team of up to 16 field service engineers.Prioritizes and assigns field engineers for service calls.Assist in pre-sales. Forecasts and schedules training for Field engineers.Forecasts and schedules Moves/Adds/Changes/Installs. Forecasts initial spares for current and potential customers.

Supported sale opportunities in making sure the response to the RFP/SOW was meeting corporate profit guidelines.Tailored customer data to be included in the P&L modeling process.Included Desk side support, installs, moves, adds and changes into the modeling process.Consulted with sales and end user on any questions about service items via conference calls.Adhered to customer required response times.

Serviced various DEC systems. Loaded VMS onto systems and developed clusters for customers.

Provided on site repair of Digital computer systems and peripherals. Preformed billing for the branch.Maintained Digital Computer System.Maintained Emulex Sub-systems. Installed and configured 5 node VAX Cluster in office with 3 satellites, DecNet (tm) and Lat.Perform most operator functions; Ie: Backup of Disks to tape or to another disk. Run batch jobs, etc.Some Dcl programs to restore data from customers systemto their hot site at Englewood.Perform VMS upgrades. Mostly from V5.x to V5.5-2 or -2h1.Network configuration of Emulex Print Servers and DecServers.

Maintained Digital Computer Systems. * Maintained Emulex Sub-systems.* Assisted on Sales presentations.* Trained as an instructor.Skills Microsoft Office Proficient at using Outlook, Word, Excel, Visio. Familiar with CRM for tracking customer opportunities. Familiar with Sales force for tracking customer bids.