- Provide leadership as subject matter expert (SME) in resolving complex production issues- Responsible for defining application problems, evaluating system processes and procedures - Maintain and improve processes as well as suggest alternative solutions - Perform implementation, and upgrades of information systems to meet business and user needs - Test systems on a regular basis to ensure quality and function

- Onboard client merchant accounts and configure credit payment processing- Manage the installation set-up and configuration of pos transaction systems - Create documentation of all processes and training as needed- Test system interfaces in order to maximize efficiency and provide operational consistency

- Consult clients regarding on-and-off campus commerce payment solutions- Onboard client merchant accounts and configure credit payment processing- Deliver client training and go-live support for clients as a part of projects- Create documentation of all processes and training as needed- Act as database administrator to install, configure, and upgrade Microsoft SQL Server- Key contributor to Quality Assurance testing for PCI and PA-DSS credit processing compliance- Established objectives, timelines, and deadlines for client installation projects from start to go-live