Led a distributed team of 11 Solution Engineers covering Service Cloud clients in the Central and Eastern United States. Recruited and ramped several new SEs into the organization, and helped drive significant new wins by direct and indirect deal support. Team ACV accomplishment led the organization.Drove enablement programs to help scale aligned teams to better cover a massive target account list.Leadership coach for Service Cloud Automation CoE group.

Led Service Cloud Solution Engineering efforts on several of the largest Enterprise accounts at Salesforce (IBM, Deloitte, Honeywell, Danaher, and others), with 8-figure new ARR accomplishment.Spearheaded early solutioning efforts around Workforce Management and ITSM offerings. Built custom support applications leveraging advanced automation, AI, and scripting tools on the Salesforce platform.Developed assets and enablement around building custom datasets for demonstrating advanced data analytics and AI scenarios on the Salesforce platform.Designed and built custom integrations with a range of third party systems and applications for customers.Led Service Automation CoE group. Actively coached and mentored new SEs on all things AI and automation at Salesforce (Flow, Einstein, etc.).

Build hybrid pre/post-sales team to accelerate company GTM strategy, including custom solution and pilot program development. Showcased company API products by leveraging no- and low-code app development tools and scripting to deliver custom solutions.Led and managed end-to-end development and delivery of company's first paid Salesforce AppExchange product, including recruiting and managing PM and developer resources, Salesforce ISV relationship management, and budget ownership.

Supported technical sales efforts for Service Cloud accounts in the eastern US. Responsible for significant new logo wins in hospitality segment, including 7 figure transactions with multiple future Enterprise accounts.Developed initial SE enablement program around Salesforce Next Best Action, including building demo assets, documentation, and liaising with Product on early internal and external feedback.Established expertise in Salesforce automation products, particularly Salesforce Flow, as well as Salesforce AI capabilities.

Built from the ground up and led the pre-sales solutions consulting team, supporting global sales activity for Hearsay Systems, the leading client engagement platform in the financial services industry.Oversaw growth and development of pre-sales organization to support almost 5x growth (on a double-digit baseline) in company ARR over my tenure, as well as through multiple rounds of significant product expansion, which required development of role specialization.Led overall project for Hearsay's initial Salesforce partnership launch.Developed and implemented company RFP and information security response processes, addressed rigorous information security review from Fortune 100 banks and insurers.Acted as an individual contributor on a number of significant new wins, including massive initial and expansion wins at New York Life and Morgan Stanley, and several first wins of new product.

I joined Hearsay Systems as a pre-sales Solutions Consultant and enjoyed rapid success supporting technical sales efforts in our East and Canada territories.

Led custom product demonstrations and consulted on integration of social media data into a variety of client marketing endeavors, including consumer segment modeling, media planning, and integration with mobile, CRM, and loyalty systems.

Developed traditional, digital, and social media strategy proposal for high-profile personalization initiative. Presented short- and long-term strategic recommendations to management, including promotional tactics, consumer targeting, competitive analysis, and a new product. Project was voted “Best Non-Technical Project” at Summer Internship Fair by panel of HP judges.

Managed development and launch of integrated national campaign for the Partnership for a Drug Free America