Barry Concannon Email & Phone Number

Ireland

- Liaise with R&D on any identified issues on our legacy solutions to ensure they are managed in our Cloud solution.- Ongoing involvement throughout the development process.- Provide metrics to management (i.e. Call tickets on legacy solution vs new Cloud solution).- Manage pilot phases & Rollouts, including feedback sessions with Clients.- Lead and maintain the support process.- Monitoring of the Cloud Applications, metrics around performance and other analytics.- Liaise with our training department in creating content and upskilling other employees.- Assist our sales team where required.

Ireland

-Manage support for accounts of Retail IT systems across the Musgrave Supervalu & Centra chain.-Implement the latest EPOS systems and provide on-site customer training.-Analyse customer requirements and customise installations to meet their needs.-Deal with customer queries quickly and effectively.-Troubleshoot IT related issues using problem solving skills.-Provide estimated timelines for on-site service requests.

Australia

-Organising the Site-Reading Plans-Earth Moving with Trucks & Diggers-Getting roads ready for final Trim-Kerbing & Stormwater

Munster (Limerick, Cork, Kerry, Tipperary)

-Building & Up-dating EPOS systems primarily for the retail Sector-Maintaining & Servicing all of our customers regularly, ensuring minimal disruption-Providing a friendly service that our customers can rely on, no matter what the time of day-Stocking spare parts & replacements in the case of an unlikely emergency-Part of the Installation team that supplies full systems from the ground up-Involved in Software Design & Development where we constantly improve the systems-After sales support & service to help customers run their businesses more effectively & efficiently

Weir Rd., Tuam, Co. Galway

-Planning product ranges and preparing sales and stock plans in conjunction with buyers-Liaising with buyers, analysts, stores, suppliers and distributors-Maintaining a comprehensive library of appropriate data-Working with Store Managers to decide displaying of goods to maximise customer interest & sales-Producing layout plans for stores-Forecasting profits,sales& optimising the sales volume and profitability of designated product areas-Planning budgets and presenting sales forecasts and figures for new ranges-Controlling stock levels based on forecasts for the season-Analysing every aspect of bestsellers & ensuring that bestsellers reach their full potential-Monitoring slow sellers and taking action to reduce prices or set promotions as necessary-Gathering information on customers’ reactions to products;-Analysing previous season's sales and reporting on the current season's lines-Identifying production and supply difficulties and dealing with any problems or delays as they arise

Weir Rd, Tuam, Co. Galway

-Head of Astro-grass & Rainwater Harvesting Sales-Dealing with Customer inquiries, orders or complaints -Placing orders on CRM system-Meeting with Customers on a regular basis-Making Presentations to Large Customers in order to seal a deal-Co-ordinating Sales Meetings weekly and ensuring our Sales team are aware of the goals

Kilconly, Tuam, Co. Galway

-Hold Current SPSV Taxi Licence-Full Truck & Bus Licence-Dealing with Customers-Logging Accounts-Organising Float for nights-Liasing with Drivers for calls-Dealing with Complaints

Tuam, Co. Galway

-Stock-taking a range of products and recording on a computerised system-Picking products and loading trucks using forklift-Working as part of a team in the Engineering workshop, organising daily workload-Operating high-tech machines to produce moulds and other toolsWorking within the ISO 9000 Accreditation - checking quality of products, recording same and identifying any reject products

Cortoon, Tuam, Co. Galway

-Crushed Stone for Road Construction-Washed Sand for Construction-Filled Trucks and Looked after Dockets-Safe-Pass ticket-360 Digger Ticket-Forklift Ticket-Teleporter Loader Ticket

Tuam, Co. Galway

-Provide friendly and efficient customer service in a busy club-Exhibited excellent communication skills -Stock Management-Trained new colleagues regarding cash register software -A key member of a busy team in the club

Bachelor Of Arts (Honours), Information Systems Management, 2.1

Activities and Societies: Football, Gym, Student Union-Enterprise IT -Information Management -Decision Support Systems Translation -Web.

Bachelor In Business (Level 7), Information Technology, 2.1

Activities and Societies: Football, Gym, Student UnionLecturer nominated my team's project to be submitted in the Young Entrepreneur.

Leaving Certificate

Activities and Societies: Football, GolfFrench, Business, Geography, English, Irish, Maths, LCVP, Social & Scientific