Barry Curran Email & Phone Number

Nationwide

• Managed team of 200 employees in installation, maintenance, and construction.
• Led the $300M Boston One Fiber build.
• Developed and implemented best practices for double utility pole remediation.

• Provided executive support to the New England Region President of Sales and Operations.
• Managed the delivery of a $155M direct expense and $140M capital budgets in 2014 for a savings of $15.8M.
• Oversaw force allocation of 2K New England associates.
• Served as Business Continuity and Emergency Management lead for New England.
• Managed installation and maintenance capacity for FiOS and Core product lines.
• Developed operational readiness plans for 2011 and 2015 contingency planning for union contract expiration.

• Developed and deployed disaster recovery strategies for customers in Hurricane Sandy impacted areas.
• Designed and implemented an auto dialer solution resulting in $2.5M in annual savings.
• Created customer education e-mail initiatives that resulted in $733k annual savings via self-service.
• Improved FiOS self-install rates resulting in $1.2M in annual savings.

• Identified and executed on improvements that streamlined day to day work requirements.
• Consistently delivered on automation initiatives that eliminated redundancies across external and internal customer-facing venues.

• Automated order and billing error correction that resulted in backlog reduction of 40k and eliminated occurrence of 45% of future errors.
• Resolved trouble tickets for external customers by working with internal Verizon support organizations.
• Achieved ISO9000 certification