Job responsibilities: Provide support to all hospital staff in PC and Clinical Applications (Sunrise Clinical Manager, ACM). Setup and support Android and Ipad Tablets for Providers.

Job responsibilities: Answer Level 1 and 2 clinical help desk technical questions; Support EHR applications (Sunrise/Allscripts); Problem call logging and resolution; Supporting All North Shore Hospitals with Medical applications and PC issues; Assisting fellow analysts with problems; Handling Web Incidents and following up with clients.

Answer level 1 help desk technical questions and escalate to higher level technicians and engineers; Problem call logging and resolution; Install software remotely and give access to network folders; 90% of support is remote; Maintained ELIOT Invoicing System; Posted Change Management schedule and updated Outage Calendar; Maintained Knowledgebase in Sharepoint for Department; Trading Floor support; Recloning of PCs; Installation of hard drives, memory, etc. Moving of equipment from different locations.

Job responsibilities: Answer level 1 help desk technical questions & escalate to higher level technicians & engineers; Problem call logging and resolution; Scheduling and dispatch of Field Engineer support; Troubleshoot Blackberries; Create purchase orders for technical products; Create regular billing invoices and service contracts; Create and Maintain PC and Mac Maintenance database.

Job responsibilities: Create, Update and Maintain Microsoft Access databases to allow distributed input and retrieval of market data. Held training for field employees to access/use databases; Provided technical support to employees on software/networking/hardware issues in person and on the phone. Took the initiative to import Agent Database into Microsoft MapPoint increasing productivity of remote agents. Assisted Network Administrator with networking problems.Accomplishments: Created Sales Daily Report database, rather than purchasing from external vendor which resulted in the savings of $6,000 for the company.

Job responsibilities: Handling all data entry of patient/billing information. Provide system administration to the departments' computer systems. Training employees in using various applications used in the office. Creating scripts/optimizations to help streamline the day to day work operations.