Who is Barry Webb? Overview
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Quick answer
Barry Webb is listed as Founder at esito.ai, based in Peterborough, England, United Kingdom. AeroLeads shows a work email signal at bglgroup.co.uk and a matched LinkedIn profile for Barry Webb.
Barry Webb previously worked as Head of Delivery || Digital Strategy at Business Systems and Digital Strategist at Business Systems. Barry Webb holds A Levels Geography, Sociology from Bretton Woods.
Company email context
Email format at esito.ai
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{first}.{last}@bglgroup.co.uk
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AeroLeads found 1 current-domain work email signal for Barry Webb. Compare company email patterns before reaching out.
Profile bio
About Barry Webb
I have a passion for innovation, to create great customer outcomes and business growth, using digital transformation strategies that enable organisations to thrive in a world of constant change.Inspiring and empowering people to develop and grow the capabilities that will allow them to succeed in a digital-first organisation.Key Skills:Innovation - Customer centric problem solving, focussed on customer and business outcomes - Identifying technology for greatest impactTransformation - Proven strategies to deliver digital transformation, from experimentation to controlled scaling - Leadership and influence to collaboratively achieve goalsBusiness Acumen- Business strategy development, to realize goals and business plans- Prioritisation, benefit realisation, risk management and regulatory alignmentOperational Expertise - Customer interactions analysis, insight & improvement - Leadership of large scale, multi-site, omni-channel contact centres, delivery and optimisationTechnology Fluency- Artificial intelligence, customer experience design, digital customer engagement and automation- CCaaS, UCaaS, WEM/WFM, cloud strategy, insight analytics
Listed skills include Stakeholder Management, Project Delivery, General Insurance, Insurance, and 42 others.
Current workplace
Barry Webb's current company
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13 roles
Barry Webb work experience
A career timeline built from the work history available for this profile.
Head Of Delivery || Digital Strategy
Digital Strategist
Current
Jan 2024 - Present
Director
Current
Jun 2020 - Present
Technology Strategist
Senior strategic role accountable for development and delivery of a world class, highly innovative and market leading technology strategy, taking advantage of emerging AI-based technology to revolutionise customer experience.Accountable for;• Leadership - member of technology executive team and group-wide AI steering committee• Strategy – development and delivery of end-to-end technology strategy• Digital Innovation – creation of seamless multi-modal, omni-channel customer experience based on cutting edge technology, working with leading cloud contact centre and world class AI providers• Delivery – leading delivery of agile delivery teams supported by third party expertise to implement customer technologies at pace• Performance – achieving step-change commercial outcomes
Jan 2019 - Jan 2024
Head Of Digital Optimisation, Contact Centres
Senior leadership role accountable for optimisation of customer experience across all digital service channels, programme delivery, continuous improvement and customer analytics. Accountable for;• Leadership - member of operational executive team• Strategy - digital strategy development and execution, transformation programme & insight • Digital Operation - lead digital contact centre operation, driving transformation to digital service utilising start of the art technology, to deliver world class customer experiences and significant efficiency gains• Insight - driving value from customer insight, via speech analytics capability
Jul 2016 - Jan 2019
Senior Manager Customer Experience & Change
Senior leadership role, responsible for programme delivery, process improvement & voice of customer team, digital optimisation strategy execution and MI teamDeveloped and delivered operational improvement programme, realising 5% of cost base cost reduction in year through reduced demand, operational efficiency improvements and improved resource management, improving customer effort, NPS and customer satisfaction ratingsWork force optimisation programmeDelivered ‘best in class’ multi-channel contact centre solution ahead of plan to budget, realising planned benefitsImplemented speech analytics technology and lead analytics team, driving actionable insight to drive performance improvements, reduce waste and inform strategyDeliver group-wide voice of customer programmeDevelop digital optimisation strategyConsolidation of multiple MI teams to improve efficiency and productivity
Jun 2015 - Jun 2016
Senior Change Manager
Programmes and projects including;• Shaping and implementing business transformation programmes to develop a customer centric service culture• Line management and leadership of business process improvement and project management teams, delivering £m+ annual improvements• Contact centre set-up, outsource management and relocation programmes• Back office implementation, including selection and implementation of imaging, workflow, process automation and workforce management technology• Various regulatory programmes covering, end to end CRM changes, customer documentation, websites and telephony systems, retraining 1000+ agents• Operational process efficiency programmes, delivering year on year workload reductions• Implementation of voice interactive self service capability on an enterprise scale, including customer satisfaction surveying• Developing of contact centre desktop technology strategy, focussed on systems integration and optimum user experience• Multi-channel customer contact strategy, covering voice, SMS, email, webchat & co-browse and online self service• Brand and product launches• Design and delivery of leadership conferences, including sourcing thought leaders • Quality management programme, covering technology and operational process implementation• Development and recruitment of resource planning and service delivery capability• Implementation and operationalization of speech analytics technology• Delivery and development of specialist technology for visually impaired users• Relationship owner and management of a range of strategic technology partners• Management of internal and external project and development teams to consistently deliver programme objectives
Jan 2009 - Jun 2015
Operational Support & Project Manager
Implemented change management framework and PMO principles to contact centre operational changeLed team of change managers and process improvement analystsIntroduced Model Office to pilot and test technology and process change into operationDelivered programme of software and process change delivering c.£500k cost reductions per yearEnsured ongoing compliance with regulatory and legislative obligations through change deliveryResponsible for stakeholder management to MD level and accountable for delivery of financial cost reduction targetsLead team of knowledge management experts, developing and maintaining content in knowledge management system
Jan 2006 - Jun 2009
Logistics Manager
Bgl Group
Jun 2005 - Jan 2006
Internal Audit Manager
Jan 2002 - May 2005
Personal Injury Claims Manager
Acm
Dec 1993 - Dec 2001
Pi Claims Specialist
May 1991 - Dec 1993
1 education record
Barry Webb education
-
Bretton Woods
FAQ
Frequently asked questions about Barry Webb
Quick answers generated from the profile data available on this page.
What company does Barry Webb work for?
Barry Webb works for esito.ai.
What is Barry Webb's role at esito.ai?
Barry Webb is listed as Founder at esito.ai.
What is Barry Webb's email address?
AeroLeads has found 1 work email signal at @bglgroup.co.uk for Barry Webb at esito.ai.
Where is Barry Webb based?
Barry Webb is based in Peterborough, England, United Kingdom while working with esito.ai.
What companies has Barry Webb worked for?
Barry Webb has worked for Esito.Ai, Business Systems, Soke Education Trust, Bgl Group, and Acm.
How can I contact Barry Webb?
You can use AeroLeads to view verified contact signals for Barry Webb at esito.ai, including work email, phone, and LinkedIn data when available.
What schools did Barry Webb attend?
Barry Webb holds A Levels Geography, Sociology from Bretton Woods.
What skills is Barry Webb known for?
Barry Webb is listed with skills including Stakeholder Management, Project Delivery, General Insurance, Insurance, Change Management, Prince2, Business Transformation, and Business Analysis.
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