Barry Harper Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Responsible for all sales, services, operations, and P&L in a region of 54 automotive repair shops in Michigan, Indiana, Ohio, Kentucky, and $6.6M in Revenue. Directly lead 7 District Managers and 300+ employees.• Engaged field leader that works directly with Direct Managers in strategic business plan creation and implementation, leadership development, and creation of talent pipeline throughout the region• Active role in creation and communication of quarterly sales and gross profit targets for the region• Act as liaison between field leadership and Shop Support Center partnersKey Achievements:• Implemented a regional and district level recognition program soon to be adopted company-wide (“Top Shop”)• Improved Customer Satisfaction Scores from 4.7 to 4.8+ (Google Ratings)• Increased Ave Repair Order by 10% Year-Over-Year• Reduced Employee Turnover by 11% Year-Over-Year

San Diego, California, Us

Accountable for all sales, services, operations, and P&L in a market with 97 stores in Michigan, Pennsylvania, New York, and New Jersey and $340M in revenue. Directly led 5 District General Managers and 1000 employees.•Achieved a 3rd consecutive year of comparable revenue growth•Tripled the weekly average unit sales in Vital Care Premier paid memberships•Delivered top-5 market performance in Total Shrink to Target•Created and implemented a leadership development program for high potential General Managers and Department Leaders•Created and implemented a 90-Day onboarding program for new Department Leaders

Richfield, Minnesota, Us

Accountable for leading the Consultation and Design Sales Team for Northern Michigan, consisting of 18 in-home Designers and Senior Consultants. Primary performance measurables include Revenue to Target, Advisor Productivity, and Net Promoter Score. Developed relationship management between Designers/Senior Consultants and Best Buy Stores; vendor relationship management; utilization of Customer Relationship Management (CRM) software to enhance client experience and Designer/Consultant productivity.• #3 Overall Market Performance Ranking – FY22 and FY21 (22 markets)• Promotion of (2) Direct Reports – FY22• Peer Leader consistently asked to assist with corporate work streams and take on stretch assignments

Richfield, Minnesota, Us

Creation and implementation of strategic sales and customer retention strategies for a market consisting of 37 stores in Michigan, Ohio, and Indiana, with a specific accountability for the Home Theater category. Key responsibilities included the development of strategic partnerships with business partners at corporate, territory, market, and store levels; establishing and maintaining vendor partner relationships; creation of localized business plans to accelerate profitable growth for the Home Theater category.Led the successful launch of the In-Home Advisor Program in 2017, increasing Revenue by 400% and Advisor headcount from eight to twenty-three in less than two years.•Top-Quartile Overall performance ranking FY 2018 and 2019 (34 markets) - Home Theater Category•Grew Home Theater category by double-digit comparable sales growth for two consecutive years - FY 2018 and 2019•Top-5 Overall performance ranking FY2018 and 2019 (34 markets) - In-Home Advisor

Richfield, Minnesota, Us

Accountable for creation and implementation of strategic sales and customer retention strategies for a market consisting of 37 stores in Michigan, Ohio, and Indiana. Key responsibilities include the development of strategic partnerships with business partners at corporate, territory, market, and store levels, establishing and maintaining vendor partner relationships, creation of localized business plans to accelerate profitable growth, and the completion of bi-annual store assessments to strengthen execution of standard operating procedures.• Top-Quartile Overall performance ranking FY 2015-2017 (32 markets)• Top-5 in Company Net Promoter Scores FY 2015-2017 (32 markets)• Exceeded Net Operating Profit Plan, with growth, FY 2015-2017• Improved revenue performance from 92% to target to exceeding plan FY 2015 – 2017• Go-to leader for performing test work on behalf of the organization

Richfield, Minnesota, Us

Oversee all aspects of sales, P&L, staffing, and operations in 2 departments, in-store computer services and car audio/video/security installations, in 14 stores in Michigan and Indiana. Multi-million dollar revenue accountability. Led a team of 150 and supported 14 multi-channel sales support managers.• Drove the district’s overall performance ranking from 35th to 6th in the country (84 districts)• Delivered Top-5 in company performance for Net Promoter Scores FY 2013/2014 (73 districts)• Achieved 161% of the FY 2013 profit budget for installations, highest in the territory (13 districts)• Acting Territory Services Director for 6 months – FY 2014

Richfield, Minnesota, Us

Worked closely with the territory director, district managers, district customer solutions managers, and the head office computing team to drive a high revenue volume business (computers, tablets, accessories, and Geek Squad services) in 13 districts with 139 stores in Illinois, Indiana, Ohio, Pennsylvania, Virginia, Maryland, and Washington DC. • Drove the territory’s overall computing category scorecard from 4th to 2nd in the country (8 territories)• Increased the territory’s computing sales volume ranking from 6th to 3rd in the country• Ranked 2nd in the country with 107% sales-to-budget in FY 2012; 3rd in sales growth year over year• Improved average mystery shop scores from 64% to 79%• Oversaw the multifaceted and hugely successful launch of the iPad 3 across 139 stores

Richfield, Minnesota, Us

Accountable for all sales, operations, and P&L in a district with 10 stores in Michigan and Indiana. Provided leadership to 1100 employees with 14 direct reports including 10 General Managers, 1 District Customer Solutions Manager, 1 District Field Support Manager, 1 District HR Manager, and 1 Administrative Assistant.• Delivered territory-leading Net Operating results FY 2009 - 2011• Achieved company-leading inventory shrink control FY 2010; Top-10 FY 2009 and FY 2011 • Enabled top-quartile employee satisfaction scores FY 2009 and 2010 (76 districts)• Raised operational audit scores from 65% to 82%; improved customer satisfaction scores every year• Promoted 5 Assistant Managers to General Manager, and 1 General Manager to District Sales Manager• Ranked in the top 10% nationwide for Best Buy Mobile and exceeded profit expectations every year

Richfield, Minnesota, Us

Oversaw in-store computer services and installations and the new Geek Squad in-home service in a district with 10 stores in Michigan and Indiana. Accountable for $3M in annual sales. Led a team of 150.• Drove the district’s overall performance ranking from 20th to as high as 1st in the country (75 districts).• Achieved the 2nd highest sales-to-budget in the country in FY 2007; finished 3rd in 2008.• Achieved the 2nd highest profit-to-budget in the country in FY 2008; finished in the top 5 in 2007.• Raised Geek Squad audit scores from 62% to 85% and customer satisfaction scores from 85% to 92%.• Partnered with 9 other district services managers to create a national training program for new DSMs.

Richfield, Minnesota, Us

Launched in-home installation services for home theaters and appliances in 10 stores in Michigan and Indiana. Built the program from the ground up including hiring/training technicians and creating processes and systems.• Drove the district’s overall performance scorecard to 1st in the country (72 districts).• Achieved 122% of the annual sales plan; ranked 3rd overall for appliances and 8th for home theater.• Achieved 155% of the annual profit plan for home theater.• Initiated numerous standard operating procedures for home theater that were adopted company-wide.

Richfield, Minnesota, Us

Turned around a $36M store in Grand Rapids that had been severely underperforming and failing to meet sales, profit, and performance targets for years due to a lack of stable and effective leadership. Led a team of 130.• Drove the store’s overall performance ranking from approximately 500th in the country to the top 50.• Led a store that hadn’t met profit expectations in several years to $400K+ over target every year.• Surpassed all sales budgets while averaging 7% annual sales growth.• Raised operational audit scores from 62% to 93% and customer satisfaction scores from 72% to 85%.

Richfield, Minnesota, Us

Oversaw visual merchandising and $70M in sales from the entertainment division in a district with 12 stores in Michigan and Indiana. Directed a team of 12 media department supervisors and 12 merchandising managers.• Led the district’s entertainment division from 20th to a consistent spot in the top 10 nationwide.• Won 2 “Top Gun” awards for the top performance results in the company.• Ranked in the top 5 for merchandising; raised visual audit scores from 80% to a consistent 95%+.• Developed and implemented 2 very successful processes that were adopted company-wide.

Richfield, Minnesota, Us

Managed a new $32M store in Grandville, Michigan with a team of 125 and drove it to top spot in the district.• Earned many “Top Gun” and district awards, as well as a regional award for ranking 2nd out of 56 stores.

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Coursework, Marketing