Barry Mcpherson Email & Phone Number

Charleston, Sc, Us

Working across tech-oriented start-ups and small footprint companies, act as both company advisor and mentor for CEOs and C-Suite/executive level resources to add structure, org-design, finance, and go-to-market strategies. Example companies include:- AR/VR visualization- AI-based Anti-piracy and content protection- Smart feedback sports apparel- Bespoke fitness facilities- Software integration in charitable/given sector

Frisco, Texas, Us

Operational analysis of Customer Data, Customer Experience, leveraging Analytics and Best Practices for off-field improvement and efficiency, leading to improved workstreams, and updated season and individual ticket practices.

San Jose, California, Us

McAfee is a global cybersecurity company. Acquired by Intel in 2011, in 2017 McAfee, LLC was bought and privatized by private equity firm, TPG. From consumers, governments and global enterprises, McAfee’s industry-leading security solutions protect personal and corporate data from malicious attacks and vulnerabilities. Joining McAfee in 2005 to transform North American support and service and worldwide Consumer support from a cost center into a strategic, customer-centric profit center, within 6 months of progression, was placed in a global role for all Support/Services, and later assumed Supply Chain, Manufacturing, Training, Facilities/Real Estate, NPI, & Quality.Oversight included 150,000 corporate customers, 150M consumers, creating a profitable recurring revenue stream over $1B/year, combined workforce of 2700 resources, global supply chain and distribution, demonstrated cost reductions, while exceeding internal company and customer measurement indices. As recognition, my organization received the Intel Quality Award; the highest team award across Intel Corporation. There was also focus on internal programs and development. WISE (Women In Security) was a group started within McAfee, and served as its first executive sponsor. Our team participated in the Undersecretary of Defense Fellows Program, embedding a high rank military officer as part of executive staff. Our team rated highest across McAfee for diversity, overall employee engagement, and female engagement scores.After 12 years at McAfee, concluding as one of the executives involved with the TPG acquisition, and leading subsequent efforts to rebuild McAfee as a standalone company, was an ideal time to pause and assess career and professional next steps.Specialties: Worldwide Customer Operations Support Executive, Strategic Leadership, Customer service process improvement, Supply Chain, Facilities Management, M&A, Corporate Development, Private Equity, Cybersecurity, Customer Data Security

Sunnyvale, Ca, Us

Juniper Networks (NYSE: JNPR) is the global leader in software solutions that automate, scale and secure networks for companies in over 70 countries. Headquartered in Sunnyvale, CA, it serves the top 100 global service providers, 30,000 enterprises and hundreds of governments in the US and around the world. I joined the company early in its hyper-growth phase when there were just 300 employees and very few processes. I was put in charge of the Support Services and tasked with creating the department, establishing scalable processes and build out the infrastructure.Within quick order, the operation and customer support team was running and enjoyed a 95% customer renewal rate. After successfully establishing this team, I was asked to tackle International as VP of EMEA Support. Taking a metrics-driven approach, I developed the support programs, professional services and pricing models that led to our group exceeding all targets and receiving the corporate award for execution.During the 5 years at Juniper, I was involved in a wide array of executive leadership positions including corporate development. I was involved with 2 significant acquisitions and led the operational integration team for one of the acquisitions. One thing was a constant at Juniper. I excelled in chaotic situations. I was able to quickly analyze situations and develop an action plan to deliver results.Specialties: Customer Support Services, Strategic Leadership, Merger & Acquisitions, Corporate Development, Technology Executive, Customer Operations Support Executive

Bay Networks was a hardware manufacturer formed in 1994 via a merger of Synoptics Communications and Billerica that provided enterprise-level networking equipment to corporations in the US and around the world. Actively acquiring companies in the late 1990s, it was acquired by Nortel in 1998 and renamed Nortel Networks. It was a high-flying company in the dotcom era.I joined the company in the early days of optical networking. It was a chaotic times in the late 90’s in the “go-go” years of dotcom. Networking companies like Bay Networks had a challenging time serving the constant and accelerating demand for its products.I was part of operations group which involved a lot of customer support and post sale resolution. I managed to develop some support processes that alleviated the constant stress on my team and helped satisfy what seemed like a constant stream of customer demands.I was fortunate to be involved with a number of acquisitions and vendor management relationships during my time. This experience came in very handy in future positions.Specialties: Customer Support Operations, Vendor Management, Merger & Acquisitions, Corporate Development

Norwalk, Ct, Us

GE Capital (Computer Services Group) provided retail banking and credit services to consumers in the United States and around the globe.I was part of the sales and operations for 6 years serving in progressively increased roles in field service management and vendor management. It was the early days of computerization for financial services firms and I was deeply involved with the installation and support of computer systems and services deployed by the company. In my vendor management role, I took a leadership position for two of largest PC manufacturer customers that included selling and managing their operations.