Barry Kell Email & Phone Number

Kenosha, Wisconsin, United States

Waukegan, Illinois, United States

Gurnee, Illinois, United States

* Manage scheduling, coordination & dispatch support of Field Service Engineer resources in support of both a national customer base & internal customer teams. * Coordinate & schedule F.S.E. support for all external customer on-site requests for technical support, equipment repairs, preventative maintenance, hardware & software upgrades. * Provide.

Gurnee, Illinois

* Provide technical phone support to a customer base across multiple coding & marking technologies to external customer base. * Log & create case & work orders for all customer service requests via SalesForce / ServieMax software platforms for all incoming customer requests, for technical phone support, on-site service support, preventative maintenance.

AGFA Gevaert Corp - Elmwood Park, NJ - Wilmington, MA

• Coordinated and conducted 75+ training modules for customer's production & select maintenance staff, in all aspects of operation & operator preventative maintenance on installed commercial imaging & processing equipment
• Provided training and support to multiple work team members responsible for operating and performing preventative maintenance on CTP laser-imaging equipment
• Provided technical support, training and process updates to production work teams and customer service departments as needed to integrate new production equipment into the overall production process
• Designed and created training manuals, and certification testing documentation for a companywide employee certification - training program
• Solicited & provided new product sale leads, new equipment & equipment upgrade sale leads, & professional services sale leads from current service customer base
• Consistently maintained & updated service documentation, & working knowledge of all customer imaging and processing equipment product lines

Madison, Sun Prairie, Wisconsin Area

• Directly supervised 10-15 employees within a Print Production department. Carried out supervisory responsibilities in accordance with the organization's safety policies, production schedules, and applicable SOP's
• Supervise and coordinate work activities across multiple departmental work teams, facilitate focus of work team labor in operating a variety of machines to print and convert raw materials into finished products
• Responsibilities included interviewing prospective employment candidates for hire, training employees, planning, assigning, and directing work flow to meet or exceed established production schedules
• Performance of employee appraisals and performance reviews, addressing internal / external complaints, identification of methods for resolving problems
• Effectively communicate with management personnel at all levels within the organization to ensure customer deadlines are met
• Develop, recommend, and implement measures to improve production methods, equipment performance, and quality of product

Madison, Wisconsin Area

• Provided and maintained certification training to multiple work team members responsible for operating and performing preventative maintenance on CTP laser-imaging equipment across 6 regional print manufacturing.
• Provided extensive training and 24/5 technical support to pre-press and press department work teams 6 regional print manufacturing facilities
• Played a key role in design and implementation of on-site cross training program designed to enhance each work team member’s skills, improve production efficiency and maximize work team flexibility across all shifts.
• Developed training procedures and documentation for use within a companywide certification training program which resulted in increased employee skills, improved product quality, and lower production errors
• Designed, co-wrote, and assembled standard operating procedures (SOP) guidelines and training manuals for pre-press and base stock preparation departments
• Distributed manuals and assisted with implementation of national certification training program to 6 regional manufacturing facilities

Madison, Wisconsin Area

• Project manager for a company-wide pre-press imaging equipment upgrade, overseeing pre-installation testing, installation of CTP imaging equipment, and operator PM training for 6 imprint facilities
• Provided leadership and support to base stock quality initiatives, monitoring image registration, color consistency, and typographical accuracy
• Played a key role in maintaining a company-wide Quality Assurance Initiative program that resulted in expansion of a national customer base of 200 financial institutions to 250,000 within 5 years
• Conducted 12+ certification training classes to multiple work team members responsible for operating and performing preventative maintenance on CTP laser-imaging equipment across 6 regional print manufacturing facilities
• Continually provided technical support to internal customers through 24/5 phone support and on-site support as needed
• Contributing member of a consolidation team, responsibel for de-installing & packaging of pre-press, press, bindery, shipping, & support equipment for relocation

A+ - Network+ Certification, Computer Systems Networking And Telecommunications, Completed

Completed A+ & Network+ certification training programs. Certification exams pending

Associate'S Degree, Computer Systems Networking And Telecommunications

Certificate, Webage Design, Passed Course

Activities and Societies: Certificate pgm.

Commercial Art / Graphic Design, 3.26

Enrolled as an adult, working student in the Commercial Art / Graphic Design associate degree program, also enrolled in Web Page Design.