Barry Lancaster Email & Phone Number

Denver, Colorado, United States

Barry Lancaster is a Partner at TechCXO’s Executive Operations practice. With a history rooted in operations and customer success, especially within the software and healthcare sectors, Barry is sought after by Boards, investors, and senior management teams to serve as an interim and fractional Chief Operating Officer, primarily for SaaS, Healthcare Services, and IT Consulting companies.

Erie, Colorado, United States

• Launch a consulting practice, working with clients to improve service offerings and support customer engagement/growth• Leverage my operational experience to help build high-performing teams within SaaS-based companies, including early stage• Help develop go-to-market strategy for a new SaaS product

Longmont, Colorado, United States

• Purchase commercial masonry company focusing on large construction projects for higher education, commercial office space, and multifamily residential projects• Grow revenues by over 50% to $7.5M in annual revenue after acquisition• Oversee a team of 90, including nine direct reports• Build out a strong management team, including site leaders, to ensure projects are completed on time and within budget• Improve key specialist employee retention by introducing benefits and an incentive bonus program• Deliver $2.5M in new revenue after hiring a full-time estimator to bid on projects• Navigate the challenges to the construction industry during the COVID-19 pandemic, leveraging relationships and deal-making to remain viable while continuing to secure new business

Greater Denver Area

• Manage high-end accounts and help evolve and improve the post-sale service model to increase existing customer revenue through additional services• Identify named resources for high-end accounts and introduce a customer-first mentality• Turn around a difficult relationship with a key client partner• Develop a team-base approach with customer-first mentality for complex clients

Louisville, Colorado, United States

• Identify new areas of growth that are healthcare related to diversify the portfolio away from 100% education-based and improve services for the new product, ECHO• Recruit a new conversion manager to run the conversion team and champion investment in technology to support the conversion team• Redesign the entire implementation process to improve customer satisfaction, reducing onboarding time from six to seven months to three to four months• Oversee the integration of newly acquired Morrissey Associates, a provider-credentialing firm, securing $12M in new annual revenue and 45% market share for HealthStream• Implement a growth strategy that doubled quarterly revenue from $5.5M to $9.8M in two year• Identify key personnel from acquisitions and personally mentor and foster strong professional relationships with these individuals to retain after acquisition• Adopt cloud technologies, including Salesforce, to improve customer experience• Implement programs and invest in technologies and people to drive improvements in customer service levels and customer satisfaction

Nashville, Tennessee, United States

• Advance through roles of increasing accountability and scope, navigating through periods of organic growth in services• Consolidate 100% of services, helping decision-makers understand revenue drivers• Build a service organization of 100-120 professionals following the consolidation, strategically navigating growth at scale• Create programs to identify stakeholders outside of the Electronic Medical Records (EMR) adoption legislative initiative, ensuring a constant revenue stream following the end of legislative mandates for EMR services• Achieve customer renewal rates of 98% after establishing a services program to guarantee adoption• Grow annual recurring services revenue from less than $1M to $4M+ in five years• Build service teams to support $250M in annual recurring revenue, up from $50M at the time of hire • • • Adopt cloud technology, including Salesforce CRM, to improve customer experience• Reduce implementation time from 30+ days to <48 hours after building a three-member activation team focused exclusively on smaller products• Scale process from implementing 500 contracts annually to 3K contracts in three years

Nashville, Tennessee, United States

• Spearhead the client services division, optimizing processes and workflows to enhance client satisfaction and retention rates, while fostering long-term partnerships with key stakeholders• Lead and mentor a diverse team of client service professionals, implementing training programs and best practices that resulted in improved team performance and increased client engagement

Nashville, Tennessee, United States

• Pioneer the adoption and integration of emerging technologies, driving operational efficiencies and positioning the company at the forefront of technological advancements during a pivotal era of digital transformation• Direct multiple cross-functional teams on large-scale technology projects, ensuring timely delivery, budget adherence, and quality standards, resulting in consistent client satisfaction and repeat business

Economics

Activities and Societies: Rugby Team

Education record