Assist the Front Store Manager in managing the daily operational resources of the front store and adhering to all marketing programs and initiatives including price management, planograms, and local advertising initiatives.Responsible for maintaining systems and procedures related to cash handling, processing and management, as well as Front End coverage and merchandising.Provide on-going leadership and guidance to ensure staff is properly trained in all aspects of their role; ensuring employees comply with all policies and procedures.Maintain store image standards by creating and maintaining proper displays to reflect seasonal and promotional programs.Execute exceptional customer service beyond expectations; ensuring all customer inquires are resolved in accordance with guidelines.

Promoted to Canadian Soft Goods Buyer / Field Inventory Manager, reporting directly to the Vice President of Canadian Merchandising.Contacted suppliers and set up meetings to view product assortment for buying consideration into 40 Linens ‘n Things locations throughout Canada.Negotiated Vendor Agreements when required including freight terms and damage allowances.Secured a new duvet cover program with projected first year sales of $1.3 million. Worked with vendor on all aspects of listing new items including cost, retail, packaging, descriptions, and timelines.Retrieved and analyzed sales data over specified periods of time to determine strength and longevity of various products to assist in current and future buying decisions.Acquired special product buys to supplement department sales by liaising with U.S. buyers and analyst.Compiled product assortment details from various competing retailers to determine pricing strategies and competitiveness in the marketplace.Responded to product and merchandising questions and concerns from field managers in all Canadian stores.

Promoted to Group Selling Manager, reporting directly to the General Manager. Responsible for the front line management of full-time and part-time associates.Increased various department sales up to 20 percent over the previous years by monitoring business trends, maintaining company standards for merchandising, freight flow, housekeeping, in stock position, and customer service.Hired and developed department staff through training and coaching. Assisted entire store management team in the continued development of all 25-50 store associates, providing solid product knowledge.Monitored freight flow, ensuring receiving standards are followed to eliminate shrink due to receiving errors.Identified stock level issues to Inventory Managers and secured proper replenishment orders, avoiding any interruption in forecasted sales and merchandise presentation.Prepared weekly store staffing schedules as needed, maximizing coverage within budgeted targets.Performed deposits and audits of monetary assets in excess of $5,000 - $100,000, and ensured proper cash handling procedures were followed. Researched and resolved any discrepancies.Resolved all customer inquires in a manner that left the customer feeling satisfied and positive.

Promoted to Customer Experience Coordinator reporting directly to the Store Manager.Managed the store’s human resources through assisting the Manager with the recruitment of top performing employees at all levels.Ensured established merchandising guidelines were executed to maximize sales and profits.Organized store events to attract new business and create excitement.Provided leadership and coaching to the store staff through the use of operational tools, increasing the amount of interaction with customers resulting in an increased average transaction value.Ensured that all areas of the store were neat, clean, and organized. Followed procedures to correct safety hazards immediately to prevent employee and customer accidents.