Barry Mayo, Mba Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

As a Lead Major Incident Manager, I actively resolve technical major incidents that impact the global fulfillment network. I developed standard work processes and growth programs that increased team productivity and efficiency. I led postmortem meetings with cross-functional teams, enabling effective root cause analysis and fostering ownership among engineering disciplines. My leadership and collaboration skills drove continuous improvement, ensuring the stability and reliability of the fulfillment network.I also developed and grew two highly effective functional roles that had a significant impact on the team's performance. The first role decreased global response time by implementing streamlined processes and tools. The second role provided a clear path to promotion for team members, enhancing employee engagement and retention.I led a project team that developed a standard format for all outgoing communications from the team. The resulting format enhanced the team's professionalism and consistency in communication, improving stakeholder satisfaction and trust.Finally, I successfully led a project team in the creation of a dynamic team rebranding video that was distributed across the business vertical. The video accurately conveyed the team's identity and values, while also promoting the team's capabilities and achievements to internal stakeholders.

Seattle, Wa, Us

As an IT Engineer, I played a key role in deploying infrastructure for a new fulfillment center site. I led the configuration and deployment of security cameras, console infrastructure, and site temperature monitoring. I also executed multiple change management projects for site upgrades and troubleshooting tasks. Thanks to our team's efforts, the site passed all operational readiness tests and launched successfully. My experience and skills in IT infrastructure deployment, change management, and troubleshooting make me a valuable asset to any IT team.

Los Angeles, California, Us

As an Incident Manager and NOC Technician, I facilitated resolution of major incidents by collaborating with development and QA teams, conducted post-mortem meetings, and presented weekly business reviews to CTO and engineering leadership. I also improved the incident management process by adhering to ITIL principles. My accomplishments include: implementing weekly business reviews resulting in a 50% reduction of recurring incidents, leading the resolution of all major incidents and post-mortems, and training the NOC team resulting in a decrease in incident resolution time and increase in customer satisfaction. I also implemented a comprehensive onboarding program for new NOC technicians resulting in a 30% decrease in the time required for new hires to reach full independence.

Chicago, Il, Us

As an IT Infrastructure Support Engineer, I have experience in daily management and maintenance of technology infrastructure, including servers, networks, software, and user devices. Skilled in troubleshooting and proactively monitoring infrastructure, providing timely support to end-users. Accomplished in optimizing network storage infrastructure through advanced data deduplication and compression techniques, resulting in 60% reduction in storage requirement, boosting performance and efficiency. Successfully upgraded end-user device migration process, enabling remote work for more staff, and expedited critical business processes through thorough business process analysis and mapping, and efficient Salesforce implementation.

As a student completing my Bachelor's degree, I pursued my personal hobby of IT development, which allowed me to refine my skills in various areas. I have extensive experience in configuring and setting up Windows and Linux virtual machines, troubleshooting Windows and Mac OSs, and building desktop computers from scratch. Additionally, I have designed and configured wireless networking, deployed NAS implementations, and provided technical support for iPhone and Windows Mobile 7 phones. I am adept at researching, presenting, and deploying new hardware and software solutions based on end-user requirements. I have also worked with various anti-virus software, including Avast! and Sophos, to monitor and remove malware from Windows OSs. Overall, my technical proficiency in these areas, along with my ability to provide online and phone support for Windows, hardware, and software, make me a valuable asset to any IT team.

Chicago, Il, Us

As an IT Analyst, I provided efficient resolutions for tier-1 end user workstation and software issues, managed Windows servers, Linux workstations, and backup systems. I built and updated the technical knowledge base, configured user terminals, and acted as a customer advocate for multiple clients. I successfully developed and implemented an onboarding process for new clients, resulting in increased client satisfaction and meeting SLAs. I conducted a thorough inventory of physical infrastructure and user profiles, configured monitoring agents, and presented service models to new customer executives, resulting in improved customer satisfaction and increased business. I pioneered a 24/7 support model, leading to optimized business expansion, increased profits, and higher customer satisfaction. I collaborated with the team for seamless implementation and monitored its effectiveness for continued success.

Amsterdam, Noord-Holland, Nl

Washington, D.C., N.W., Us

Duluth, Georgia, Us

Boise, Idaho, Us

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Science (Bs), Information Technology

Associates, Auto, Diesel And Industrial Technology

Business Administration And Management, General