Director Of Marketing Operations
Agileassets Inc. (Acquired By Trimble)
Led project team defining internal requirements for deploying Pardot Salesforce marketing automation and lead management processes. Documented and trained sales staff on implemented marketing lead lifecycle, alerts and actions, dashboards, and reports.Pioneered adoption of Account-Based Marketing (ABM) practices across management, marketing, and sales teams, leading to 300% increase in marketing qualified leads (MQLs). Developed innovative enhancements to Salesforce and Pardot for tracking, email nurtures, engagement scoring, and alerts for target accounts and buying groups.Implemented chatbot on corporate website, facilitating real-time engagement with prospects and clients for sales and marketing teams. Collaborated with stakeholders creating software evaluation criteria and requirements, reviewed industry solutions, and recommended Qualified.com solution for executive approval. Worked with on-boarding specialist to build out solution integrated with Salesforce, Pardot, and ABM campaigns.Ensured compliance with 2018 European Union (EU) GDPR, establishing strict controls over marketing and management of personally identifiable data for EU clients and prospects. Developed rigorous privacy policy, new website cookie policy, and enhanced Salesforce / Pardot system for compliance.Led cross-departmental team to plan and execute 5 International Users Group conferences, each attended by 150+ subject matter experts, clients, and partners. Consistently underspent budget and received highly positive feedback.Prioritized and managed an aggressive industry conference schedule, coordinating participation in 20+ annual events.