Barry Roche Email & Phone Number

Berlin, Germany

Experienced IT specialist with expertise in IT Operations, hardware & software troubleshooting, application management, asset & identity management. As well as skilled in stakeholder co-operation and communication to ensure project successes, increase efficiency and impact; in documentation and user education to ensure customer empowerment. Skilled in.

Berlin Area, Germany

• Promoted to the team responsible for the internal Knowledge Base system (KB) within Zalando allowing theeffective sharing of information between individuals, teams and departments. I was responsible for designing.
• Performed technical onboarding of new stakeholders and authors to the tool
• Orchestrated outreach to increase the usage of the tool throughout Zalando and developing the toolinto a repository resource for internal Team documentation
• Researched, story boarded and wire framed the replacement KB tool to allow for tool development

Berlin Area, Germany

• Responsible for the design, improvement, implementation, standardization and support of IT and VideoConferencing equipment in Zalando’s 800 meeting rooms across 4 countries
• Oversaw an increase in NPS for meeting room user satisfaction from 39 to 73 in a 12 month period
• Responsible for user education; creating guides, posters, promotions; as well as provided trainingseminars
• Orchestrated transition from one Video Conferencing tool to another with accompanying stakeholdermanagement, testing, communication and troubleshooting to ensure friction free switch. Project washigh impact as our.
• Arranged set up of meeting rooms in 2 new Zalando buildings (200 new rooms). Responsibilitiesincluded budgeting (budgets up to €750,000), device selection, tendering & purchasing, logistics anddevice installation
• Provided remote support for managed TVs (Samsung MagicInfo) across Zalando’s Outlet stores

Berlin Area, Germany

Provided first and second level onsite IT Helpdesk ensuring Zalando's other employees had the correct hardware, the appropriate software and that the company's IT infrastructure was working smoothly.

Berlin Area, Germany

Completing level one, back-end, support tasks as a Remote Help Desk Technician. This entailed the gathering and analyzing of information relating to the I.T infrastructure for the client Airbus. I provided support and troubleshooting for all issues that could be fixed at level one support. All other issues that that exceeded level 1's remit would be.

Musgraves, Cork, Ireland

I was employed as I.T support technician by IT Alliance. I was subcontracted by I.T Alliance and was actively employed by IBM. My position involved providing habitual IT support for other employees. This entailed the configuration, maintenance, and troubleshooting of I.T systems.During this period I developed Technical, Troubleshooting and communication.

My role involved aiding students with any I.T difficulties they encountered in particular with Excel, Word, Powerpoint. I also performed computer and printer maintenance.

Data Analytics

I learned the fundamentals of Python and statistics with an emphasis on business-applicable storytelling. The course then expanded to.

Master Of Philosophy (Mphil), Modern Irish History, 1H

Activities and Societies: Film and history societies.Grading of the Mphil was based on the presentation of a 40,000 word thesis titled.

Education record

I studied in Boston College as a 'visiting scholar' to further my research for the completion of the Mphil.

Bachelor Of Arts (B.A.), History And English, 2.1 H

Bachelor Of Arts (B.A.), Mathematics, 71%

Activities and Societies: active member of both History and Film societies.I completed first year of Mathematics in U.C.C before changing.

Leaving Certificate, 520 Points