Barry Young Email & Phone Number

United Kingdom

Note: Previously Reed Business Information, but legal entity and branding changed in 2020 to align and integrate with US parent LexisNexis Risk Solutions.Management of US & UK IT Operations teams responsible for supporting corporate business systems and key industry sector product teams. Extensive cloud hosting with AWS, Azure and Oracle Cloud with focus upon CI/CD Pipeline for automated code deployments and infrastructure as code provisioning. Strategic push to empower SRE teams with Product architecture ownership and agility whilst maintaining solid governance and compliance oversight.Stakeholder management to senior & executive levelAddition remit of:- Technology Risk Management- Technology Resilience (ITDR) across all business units- Technology project management

Sutton, Surrey

Responsibilities include driving change through the business to improve IT Service Delivery for the 4,000+ global user community within Reed Business Information. Development, implementation and management of Technology Risk Reporting and Risk Management across all global business markets, technology groups and product teams.Coordination and management of IT Service Continuity recovery procedures and verification testing for core business systems and services.Technical project management and coordination for a variety of initiatives such as:- IT infrastructure migration to cloud based hosting in AWS Beijing - Reduction of technology debt within business units and acquisitions- Enterprise IT integration for China offices

Regional responsibility of IT infrastructure, application delivery and IT services for Assurant's European and China offices including Call Centre operations. Management of local IT support teams teams in UK, Ireland and China, leveraging resources from Assurant's Corporate Technology teams in US as appropriate.Oversight, validation and management of all Corporate Technology and IT project deployments to Europe and China, including risk assessment, business impact and compliance to corporate and regulatory policies.Availability, performance, service management and capacity planning for all IT infrastructure and services, whether delivered locally, by corporate shared services or external providers.Achievements: -• Managed and delivered all IT infrastructure, networking and telephony services for a new European Call Centre/Operations Centre supporting customers in Germany, Italy, Spain, UK & Ireland.• Coordination with business and development teams to scope, manage and deliver a Digital Strategy (ProtectYourBubble.com) comprising of web-based sales platform, customer self-service portals and electronic document fulfilment. Established software development lifecycle environments, quality-led deployment procedures and operational support processes.• Management and delivery of numerous technology and IT service improvement projects including new office fit-outs, European data centre reconstruction, IT consolidation due to business acquisition, infrastructure upgrades, core business applications etc.• Established Business Continuity and Disaster Recovery for Assurant's European and China business operations, utilising failover and data replication technology alongside local office recovery facilities for Call Centre operations.• Developed and managed high performing business IT support teams covering Assurant's European and China offices.• IT transformation due to business acquisition & change

Responsible for the consolidation of several London datacentres due to business acquisitions. Establishment of standard physical and service infrastructures for hosted services ranging from infrastructure hosting, web hosting and application hosting. Management of UK technical support and service delivery teams. Adoption of ITIL service operations framework (Incident, Problem and Change Management) to deliver quality customer service. Assisted in establishing an offshore Network Operations Centre to provide 24/7 global support. Supported Sales and Pre-Sales account teams for high-profile RFPs, account management, client support and service delivery.

Established UK datacentre for Interliant's complex hosting and managed messaging business. Introduced secure hosting platforms to support and drive sales opportunities which included being the primary service provider for Dell's Internet Hosting business (DellHost).

Accountable for UK based IT services in addition to the design, implementation and management of UK & European wide area networks linking 12 countries, 48 sites and 150 remote locations. Subsequently integrating with additional US sites.